Administrative Specialist I​/II - Call Center and Initiation

Administrative Specialist

At Larimer County Department of Human Services, we strive to be responsive, provide timely resources in partnership with our community so individuals and families are healthy, supported, and safe. We are seeking a highly motivated, innovative and enthusiastic staff member to join our Benefits and Community Support Division as an Administrative Specialist supporting both our Phone Team and Application Initiation Team.

The Administrative Specialist will answer basic client questions regarding assistance programs (Food Assistance, Medicaid, etc.) over the phone and prepare and initiate benefits applications daily. This dual role involves high-volume customer service, multitasking across systems, and processing, routing, and uploading various documents while maintaining a highly structured schedule with breaks and lunches. The expected starting salary for this position is $23.5200/hour.

New hires must complete 7 weeks of onsite and virtual training before becoming eligible for a hybrid work arrangement.

What you'll be doing:

• Providing excellent customer service to clients over a high-volume phone line, delivering accurate information about assistance programs like Food Assistance and Medicaid.
• Interpreting county and departmental policies, rules, and regulations in response to inquiries.
• Conducting necessary research to resolve inquiries.
• Routing complex inquiries or documents appropriately, ensuring they reach the correct specialized teams.
• Accepting and processing forms, reports, applications, and legal documents in accordance with procedural requirements.
• Compos ing and prepar ing replies to a variety of communications involving established policies or standard practices.
• Entering and maintaining data in computer systems and databases, proofing for errors, and running reports as needed.
• Collaborating with team members to manage high-volume workflows and maintain a structured schedule to meet timeliness requirements.

To view the full job description, visit https://(Use the "Apply for this Job" box below).-descriptions

What we're looking for:

• Detailed and excellent organizational skills and ability to manage multiple projects at once.
• Bilingual in Spanish preferred/helpful.
• Ability to take initiative, think independently, and use good judgment.
• Strong communication skills and ability to interact with diverse personalities.
• Aptitude for learning new systems and multitasking simultaneously.
• Reliable attendance and punctuality as part of a structured team.

All candidates will be screened for the following required minimum qualifications. Any candidate who does not meet all of the qualifications listed as required will be eliminated from the process.

Administrative Specialist I : 23.5200/hr - $27.0829/hr

• Must be at least 18 years of age.
• One (1) year of experience in a directly related field or in the performance of similar office administrative duties and responsibilities required.

Administrative Specialist II: $24.0788/hr - $28.8946/hr

• Must be at least 18 years of age.
• One (1) year experience as an Administrative Specialist I or two (2) years of experience in a directly related field or in the performance of similar office administrative duties and responsibilities required.

Here's what Larimer County offers for all Regular, Limited Term, and Appointed positions:

• Medical, Dental, and Vision benefits
• FSA or HSA (depending on the medical plan)
• Short- and Long-Term Disability
• Employee Assistance Program
• Basic Life/AD&D Insurance
• Accident and Critical Illness Insurance
• Retirement Plan 401(a) with employer match
• 457(b) Deferred Compensation
• Generous paid time off, including vacation, sick leave, and holidays

Position will be located at one of the following three locations:

• 1501 Blue Spruce Drive, Fort Collins, CO
• 2555 Midpoint Drive, Fort Collins, CO
• 200 Peridot Avenue, Loveland, CO

An offer of employment is contingent upon the successful completion of required pre-employment checks or testing. All application components must be submitted by 11:59 PM MT on the closing date listed.

Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.