Pod Assistant

Position Title: Pod Assistant
Reports To: Operations Team Lead, Operations Manager
Location: Mulberry Office – Fort Collins, CO
Status: Full-Time, Non-Exempt
Pay Range: $22.00–$26.00 per hour
, based on experience and qualifications

The Pod Assistant plays a key role in supporting our real estate Partners by managing listing preparation, marketing coordination, documentation, and administrative tasks that keep transactions moving efficiently. Working closely with an assigned group of Partners, this position provides exceptional customer service while ensuring accuracy, compliance, and a seamless experience from listing through closing.

If you enjoy staying organized, thrive in a fast-paced environment, and take pride in helping others succeed, we'd love to hear from you.

We offer a comprehensive benefits package designed to support you and your family, including:

• Health Insurance
• Vision insurance
• Group life insurance
• Paid Time Off (PTO)
• Paid holidays
• Retirement plan with company match
• Employee Assistance Program (EAP)

• Prepare and proof listing contracts and associated disclosures.
• Process new listings, including:
  • MLS input
  • Brochure and marketing orders
  • Counter displays
  • Ordering measurements
  • Ordering photography and videography
  • Coordinating sign and lockbox installation
  • Ordering home warranties
• Coordinate staging services when requested.
• Communicate listing information for company tours.
• Prepare Amend/Extend forms for listings, including price changes and date extensions.

• Order O&E reports, covenants, plats, and HOA documentation.
• Maintain accurate listing and compliance records.
• Ensure transaction files are complete, organized, and compliant.

• Coordinate Auto Flow and other marketing materials in collaboration with the Head Concierge.
• Prepare marketing campaigns as requested.
• Schedule showings and create showing guides.
• Assist Partners with property searches and administrative requests.

• Finalize off-market, expired, and withdrawn listings.
• Close files in internal and external systems.
• Maintain CRM and database accuracy.
• Provide front desk coverage and assist other office staff as needed.
• Perform other duties as assigned.

• High school diploma or GED.
• Previous administrative or customer service experience
• Strong computer and technology skills.

• Experience in real estate or a similar administrative role.
• Familiarity with MLS systems, listing processes, and real estate documentation.
• Excellent organizational and time management skills.
• Strong attention to detail and commitment to accuracy.
• Outstanding written and verbal communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong customer service mindset with a collaborative approach.
• Proficiency with Microsoft Office, Google Workspace, Docu Sign, MLS platforms, and the ability to quickly learn new technology.
• Professionalism, discretion, and sound judgment when handling confidential information.

At The Group, we're driven by a simple vision:
to create a world where everyone prospers. We believe real estate is about more than buying and selling homes—it's about helping people move from the life they have to the life they dream about. Every employee contributes to that mission, regardless of role.

Our mission is to apply all we have learned to help everyone go from the life they have to the life they dream about. We accomplish this by supporting one another, continuously improving, and delivering exceptional service every day.

Our work is guided by three core values:

• Relationships – We build trust through kindness, collaboration, and genuine care for our clients, Partners, and teammates.
• Pursuit of Mastery & Lifelong Learning – We strive for excellence, embrace continuous improvement, and never stop learning.
• Community – We believe success is measured not only by what we accomplish, but by the positive impact we make on one another and the communities we serve.

At The Group, you'll be part of a collaborative, people-first culture where your contributions matter. We believe in empowering our employees, investing in their growth, and celebrating success together. If you're looking for a career where you can make a meaningful impact while working alongside exceptional teammates, we'd love to hear from you.