Sr Manager, Customer Quality

ABOUT ADVANCED ENERGY

Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes.

AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

Some people say it’s like working in the best of two worlds. We operate like an agile, growing, small company – you can see your work make a difference to the company every day. Things move quickly and you can see and feel it. At the same time, we’re a global company founded in 1981 and have been publicly traded for more than 28 years.

We have a strong cash position, deep trust and partnership with leading customers, a global best-in-class operations capability, and a proven leadership team. We have a track record and resources to make things happen both organically and inorganically. Being part of a nimble company with a solid foundation attracts team members that are capable, driven and like a challenge. Our employees collaborate and know how to have fun inventing, working, building and winning together.

At our core, we are Advanced Energy – powering the future, together.

The Sr Manager of Customer Quality in Fort Collins, CO is responsible for driving customer quality, satisfaction and retention using multiple quality processes and tools for a major OEM customer. This role is responsible for verifying and validating customer requirements to the product, resolving factory customer quality issues and driving overall product quality improvements. Responsibilities also include negotiations on business-critical matters by coordinating input with cross-functional teams and driving solutions.

At a Sr Manager level, the expectation is to help drive systemic improvement and build organizational infrastructure.

• Own the executive quality relationship for strategic OEM customers, driving customer satisfaction, business growth, and quality performance.
• Define and execute global customer quality strategies across design, manufacturing, suppliers, and service organizations.
• Lead customer quality governance, including Voice of Customer, scorecards, CAPA, 8D execution, reliability, DPPM, SPC, and continuous improvement initiatives across the product lifecycle.
• Drive cross-functional resolution of complex quality, reliability, and performance issues across global operations and multiple time zones while balancing customer, operational, and business objectives through the development and execution of strategic actions, scalable processes, and sustainable solutions.
• Influence product development, quality systems, and manufacturing strategies by translating customer requirements into scalable quality and reliability solutions throughout the product lifecycle.
• Provide executive oversight of customer escalations, ensuring sustainable root cause resolution, risk mitigation, and timely closure of critical issues while driving systemic and systematic changes that improve organizational quality performance and operational excellence.
• Lead customer audits, executive reviews, supplier assessments, product change management activities (PCNs/ECRs), and regulatory/compliance engagements.
• Partner with seior executives to align customer quality strategy, resource allocation, operational priorities, and long-term business objectives.
• Develop organizational capability through process…