BDC - Service Scheduler

Company Overview Pedersen Toyota Volvo is a family-owned and operated organization with over 50 years of dedicated service. We prioritize teamwork, trust, and integrity, fostering a supportive environment where employees are our greatest asset. Committed to professional growth, we offer comprehensive training, mentorship, and internal advancement opportunities within a family-oriented workplace.

Schedule:

Full-time hours, flexible within open business hours.

Job Summary We are seeking an outgoing and detail-oriented BDC - Service Scheduler to join our dynamic team. In this role, you will serve as the vital link between our valued customers and our service department, coordinating appointments and providing exceptional customer support. Your enthusiasm and communication skills will help ensure a seamless scheduling process, contributing to customer satisfaction and operational efficiency.

Responsibilities Support the Toyota Service Advisors in managing their appointments by supporting communication and alignment between both advisor and customer

Manage incoming calls with professionalism, utilizing phone etiquette to assist customers efficiently

Schedule service appointments accurately using Microsoft Office tools and dealership software

Provide basic information about services offered and appointment availability without assuming the role of a service advisor.

Follow up with clients via outbound calling to confirm or reschedule appointments as needed

Maintain detailed records of customer interactions, data entry logs, and appointment schedules

Support customer support efforts by addressing inquiries promptly and courteously

Assist with client services by ensuring all scheduling details are accurate and up-to-date

Experience

Previous call center experience or customer service role preferred, especially in automotive or related industries

Strong communication skills in English; bilingual abilities are a plus for engaging diverse clientele

Demonstrated proficiency in Microsoft Office applications and basic computer skills

Experience with data entry and analysis skills

Familiarity with customer support standards, including phone etiquette and client services excellence

Ability to multitask effectively in a noisy environment while maintaining attention to detail

Join us to be part of a team that values enthusiasm, professionalism, and growth. If you’re motivated to deliver outstanding customer experiences while developing your skills in a supportive setting, we look forward to welcoming you!

Applications will be accepted until:
July 20, 2026

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits:401(k)401(k) matching

Dental insurance

Flexible schedule

Health insurance

On-the-job training

Paid time off Vision insurance
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