Branch Customer Service Representative

(NOT REMOTE or HYBRID)

• Monday - Friday 8:30am - 5:30pm MT (One Rotating Saturday a month working 9:00am - 1:00pm)

• Competitive hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance.

Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth.

• Member Service & Sales:
  Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.
• Lead Generation & Promotions:
  Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.
• Customer Support & Problem Resolution:
  Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.
• Cashiering & Payment Processing:
  Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.
• Branch & Team Support:
  Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.
• Additional Responsibilities:
  Perform other duties as assigned.

• High School Diploma or equivalent
• Customer
  
  Experience:
  
  Experience working in a customer-focused environment and delivering timely, helpful solutions.
• Problem Solving & Ownership:
  Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.
• Digital Confidence:
  Comfortable using Microsoft Office applications and learning workplace technology that supports customer service.
• Organization & Prioritization:
  Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals.

• People-First Service Mindset:
  Bring passion and enthusiasm for working with people while consistently exceeding member expectations through professionalism, efficient service, and a well-maintained work area.
• Communication & Teamwork:
  Communicate effectively, both verbally and in writing, and work collaboratively in a team environment.
• Accuracy & Attention to Detail:
  Perform basic mathematical calculations accurately to support monetary transactions.
• Adaptability & Pace:
  Work under pressure in a high-volume, fast-paced customer service environment.
• Schedule Flexibility:
  Work irregular hours, including holidays and weekends, and participate in community events when needed.
• This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards, and much more

This position is expected to remain posted through 8/25/2026; however, it may close at any time once a qualified candidate pool is identified.