Clerical Aide

POSITION TITLE: Clerical Aide (Hourly)
REQUISITION #: req
8573
DEPARTMENT: Recreation
LOCATION: NORTHSIDE AZTLAN CTR
BENEFIT CATEGORY: Variable Hourly Hourly Employee Benefit Highlights
EMPLOYMENT TYPE: Part-Time Hourly
FLSA STATUS: Non-Exempt
HOURLY RATE: $15.16 per hour

SELECTION PROCESS: Final date to receive applications is 11:59 p.m. MT on 10/10/2026
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Post-Offer Requirements
- Background check.

While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

At the City, weare focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge,skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you toview your background broadly and highlight the skills and experiences that best prepare you for the role.

Position Summary
This position reports directly to the Senior Coordinator, Recreation - Clerical Management. This position provides front desk coverage and customer service at various recreation facilities. General dutiesrange from checking guests in, to selling memberships, programs,services, and tickets, as well as general customer service.

Knowledge of all passes, programs, and services is essential to the function ofthis role.

• Provides exceptional customer service to all guests in a fast-paced environment.
• Greets guest, accepts and processes facility passes and registrations for specific activities.
• Enforces rules and policies with staff and guests.
• Handles and processes payments and responsible for assigned funds and receipts.
• Prepares the revenue and paid-out record forms daily.
• Maintains work area, facilities, supplies and equipment.
• Operates a variety of office equipment and electronic software.
• Completes a variety of paperwork including daily records, logs, and incident reports.
• Assist with any first aid, CPR, and other medical attention as needed.
• Maintains communications with other staff within recreation and reports issues or concerns (i.e. Rec Trac or activity issues) to supervisory staff as needed.
• Attends and participates in staff meetings and trainings.
• Keeps informed of all seasonal and on-going programs.
• Performs other related duties as assigned.

Supervisory Responsibilities
This position is not responsible for the supervision of employees.

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Qualifications
The requirements listed below are representative of the knowledge, skills and abilities required to perform the necessary functions of this position.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Ability to work with diverse guests, occasionally under stressful circumstances.
• Ability to communicate effectively with participants, other departments, and management.
• Ability in communicating rules, regulations and enforcing policies.
• Must be organized when completing daily records, logs, and incident reports.
• Ability to explain/demonstrate concepts and techniques to guests as they participate in recreation activities.
• Ability to remain composed in emergency situations and makesound judgments.
• Ability to recognize safety hazards and notify supervisors.
• Ability to operate all assigned equipment safely.
• Ability to perform first aid as needed.
• Ability to provide customer service in a fast paced, chaotic environment.

Education and Experience: Minimum age is 18. High School Diploma or GED preferred. One-year related experience preferred. Must successfully pass all required employment screens.

• Language
  
  Skills:
  
  Ability to read instructions and communicate with City supervisor and the general public. Ability to effectively present information and respond to questions from supervisor, groups of clients, customers, and the general public. Bilingual capabilities in Spanish and English desirable but not mandatory.

• Reasoning Ability:
  Ability to solve and implement practical solutions to problems. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Foresee and initiate proactive measures to ensure program quality, customer service and facility integrity.

• Certifications, Licenses, and Registrations: CPR and First Aid Certifications required or ability to obtain certifications…