Customer Service Clerk

POSITION TITLE:

Customer Service Clerk (Hourly)

REQUISITION #: req
8572

DEPARTMENT:
Transfort

LOCATION:

TRANSIT CENTER - MASON

BENEFIT CATEGORY:
Variable Hourly Hourly Employee Benefit Highlights

EMPLOYMENT TYPE:

Part-Time Hourly

FLSA STATUS:
Non-Exempt

HOURLY RATE: $17.00 - 22.00 per hour (based on relevant experience)

SELECTION PROCESS:
Final date to receive applications is 11:59 p.m. MT on 8/14/2026. The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager.

You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.

Post-Offer Requirements

* Background check (Background checks are considered in relation to the responsibilities and requirements of the position)

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews.

Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.

While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role.

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Job Summary

The City of Fort Collins is seeking a Customer Support Clerk to join our Transfort department. This is a part-time hourly position with the City with an anticipated hiring range of $17.00 - $22.00 per hour! The Customer Support Clerk will play a crucial role in ensuring smooth and efficient operations by addressing inquiries via phone, email, and in-person interactions, resolving issues, and providing exceptional customer service to passengers.

Your responsibilities will include handling concerns, lost and found, assisting with route information, and troubleshooting problems with empathy and professionalism. The ideal candidate will have one to two years of related experience or an equivalent combination of education and experience. We are looking for someone with a passion for customer service to bring their skills in communication to the City!

Bilingual/Spanish speaking preferred, but not required.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

* Collaborates with other city departments to solve problems.

* Performs data entry and may maintain databases and/or spreadsheets for the department.

* Performs administrative, general clerical and filing as needed.

* Performs other special projects as assigned.

* May conduct research and analyze processes to resolve customer issues and/or disputes.

* May administer and monitor programs relevant to the department's functions.

* May generate statements and/or reports.

* May produce materials which support customer service efforts.

* Understand and interprets policies, procedures, codes and regulations.

Management Responsibilities

No

City Competencies

* Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.

* Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.

* A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.

* A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Required Knowledge

Skills and Abilities

* Specific knowledge of department related ordinances, policies, procedures, and regulations.

* Specific knowledge of services and products offered by the department/division.

* Ability to use Microsoft applications including Word, Excel, Outlook, and…