Customer Service Clerk

If you are a City employee, please apply using your work email address/FC3 credentials. To set up job alerts, enter a keyword related to your desired job into the search field and click "Search". Once your results appear, locate the "Create an Alert" button near the top right corner of your results. Click it, give your alert a name, and choose your preferred notification frequency.

Click "Create" to save and activate your job alert.

POSITION TITLE: Customer Service Clerk (Hourly)
REQUISITION #: req
8572 DEPARTMENT: Transfort LOCATION: TRANSIT CENTER - MASON BENEFIT CATEGORY: Variable Hourly Hourly Employee Benefit Highlights EMPLOYMENT TYPE: Part-Time Hourly FLSA STATUS: Non-Exempt HOURLY RATE: $17.00 - 22.00 per hour (based on relevant experience)
SELECTION PROCESS: Final date to receive applications is 11:59 p.m. MT on 8/14/2026
.The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews.

Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.

• Background check

(Background checks are considered in relation to the responsibilities and requirements of the position)

While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

At the City, weare focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge,skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you toview your background broadly and highlight the skills and experiences that best prepare you for the role.

To learn more about The City of Fort Collins and Our Community, please read

Our Community and Our Organization Brochure

The City of Fort Collins is seeking a Customer Support Clerk to join our Transfortdepartment. This is a part-time hourly position with the City with an anticipated hiring range of $17.00 - $22.00 per hour! The Customer Support Clerk will play a crucial role in ensuring smooth and efficient operations by addressing inquiries via phone, email, and in-person interactions, resolving issues, and providing exceptional customer service to passengers.

Your responsibilities will include handling concerns, lost and found, assisting withroute information, and troubleshooting problems with empathy and professionalism. The ideal candidate will have one to two years ofrelated experience or an equivalent combination of education and experience. Weare looking for someone with a passion for customer service to bring their skills in communication to the City! Bilingual/Spanish speaking preferred, butnot required.

• Collabourates with other city departments to solve problems.
• Performs data entry and may maintain databases and/or spreadsheets for the department.
• Performs administrative, general clerical and filing as needed.
• Performs other special projects as assigned.
• May conduct research and analyze processes to resolve customer issues and/or disputes.
• May administer and monitor programs relevant to the department's functions.
• May generate statements and/or reports.
• May produce materials which support customer service efforts.
• Understand and interprets policies, procedures, codes and regulations.

No

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

• Specific knowledge of department related ordinances, policies, procedures, and regulations.
• Specific knowledge of services and products offered by the department/division.
• Ability to use Microsoft applications including Word, Excel, Outlook, and PowerPoint.
• Ability to perform basic math and accounting skills.
• Ability to use multiple technological systems to manage customer information.
• Knowledge of general office equipment operations.
• Works on assignments that are moderately difficult and require developed functional…