Customer Service Rep

zTrip | Fort Collins, CO

zTrip, North America's largest taxi transportation provider, proudly operates more than 6,000 vehicles across multiple markets, providing safe, reliable, and convenient transportation solutions every day. We are seeking a professional and customer-focused Customer Service Representative to join our Fort Collins team.

As a Customer Service Representative, you will serve as a key point of contact for passengers, drivers, and internal team members, helping ensure that every customer interaction is handled with professionalism, efficiency, and care. If you enjoy helping others, solving problems, and working in a fast-paced environment, we want to hear from you.

Schedule: Friday through MondayHours: 10:00 AM - 8:00 PM (8-10 hour shifts)

• Provide exceptional support to passengers and drivers by assisting with transportation-related questions and service requests.
• Respond promptly and professionally to customer inquiries, concerns, and feedback.
• Deliver accurate information regarding trip details, scheduling, account inquiries, and service updates.
• Communicate clearly and effectively to ensure a positive customer experience.
• Guide customers through transportation services with confidence and professionalism.
• Maintain a friendly, patient, and solutions-focused approach during every interaction.

• Assist drivers with trip information, service-related questions, and operational updates.
• Collaborate with dispatch and operations teams to help ensure seamless daily service.
• Accurately document customer interactions, concerns, and resolutions.
• Act as a liaison between customers, drivers, and internal departments.
• Support operational initiatives that enhance service quality and efficiency.
• Ensure timely follow-up and resolution for both customer and driver needs.

• Resolve customer concerns quickly and professionally while maintaining a high level of service.
• Work closely with internal teams to identify effective solutions and improve customer satisfaction.
• Remain calm and adaptable during busy periods and unexpected situations.
• Escalate complex issues appropriately to ensure prompt resolution.
• Share customer feedback and service trends to help improve overall operations.
• Contribute to continuous improvement efforts that enhance both customer and driver experiences.

• Previous experience in customer service, call center operations, hospitality, transportation, retail, or a related field preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and multitasking abilities.
• Strong organizational skills and attention to detail.
• Ability to remain professional and efficient in a fast-paced environment.
• Experience using CRM platforms, customer service software, dispatch systems, or transportation technology is a plus.
• Valid driver's license required.
• Positive attitude and strong team-oriented mindset.
• Dependable, professional, and customer-focused.

• Competitive Hourly Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO) and Paid Holidays
• 401(k) with Company Match
• Career Growth and Advancement Opportunities
• Supportive and Collaborative Team Environment
• Ongoing Training and Professional Development

• Join North America's largest taxi transportation network.
• Play an important role in connecting communities through safe and dependable transportation.
• Work alongside a team committed to providing exceptional customer service.
• Gain valuable experience in the transportation and mobility industry.
• Make a direct impact on customer satisfaction and operational success.
• Build a rewarding career with a growing and innovative company.

If you're passionate about helping people, delivering exceptional customer service, and making a difference for customers and drivers alike, we encourage you to apply today. Join zTrip as a Customer Service Representative and help us deliver the dependable transportation experience our communities rely on every day.

• Changed the title from Customer Experience Specialist to Customer Service Representative throughout.
• Simplified and modernized the language for a more recruitment-focused tone.
• Emphasized customer support, problem resolution, and teamwork while maintaining all major responsibilities and benefits.
• Improved readability with clearer section headings and concise bullet points.