Concierge & Event Specialist

Love Fort Collins? Get Paid to Share It — Part-Time Concierge & Event Specialist

Visit Fort Collins (VFC) is Fort Collins' destination marketing organization, dedicated to driving economic vitality through tourism. We are a team of passionate, strategic professionals who champion the visitor economy — connecting partners, inspiring travelers, and advocating for the growth of our destination. Our culture is built on dependability, adaptability, and curiosity, and we hold ourselves to a high standard of communication, collaboration, and results.

At VFC, growth isn't optional — it's our mindset. We're multipliers who think big, ask bold questions, and work together to ensure Fort Collins thrives.

About This Role
: A Concierge & Event Specialist at Visit Fort Collins serves as the ultimate ambassador for the community — bringing together the best of two worlds. Like the celebrated concierges at Disney and The Ritz-Carlton, they lead with meticulous attention to detail and a genuine ability to anticipate guests' needs, ensuring every visitor interaction feels personalized and memorable.

That same dedication carries seamlessly into event facilitation. Like skilled professionals behind the scenes of a Broadway production, our Concierge & Event Specialists ensure every element of an event runs seamlessly — from precise setups and A/V troubleshooting to vendor communication and on-site logistics. Whether welcoming a first-time visitor or supporting a large conference, this role is defined by one consistent standard: exceptional, proactive service that showcases Fort Collins as a premier destination for travelers and gatherings alike.

This

position requires a flexible, highly variable schedule—including days, nights, weekends, and holidays.

Compensation: $18-$22/hr
Hours: Varies;
Part-time (15-20 weekly hours). This position is not eligible for benefits.
Hours of Operation
8:00 AM to 5:00 PM. Monday through Saturday; 11:00 AM to 4:00 PM Sunday.
Work Schedule
Varies;
Part-time (15-20 hours weekly)
Evenings/Weekends/OT
This position requires a flexible, highly variable schedule—including days, nights, weekends, and holidays.

Essential Duties & Responsibilities:
In this role, you'll seamlessly move between welcoming visitors and supporting events — often in the same shift.
Visitor Services – 75%

• Greet and ensure every guest receives one of a kind high-quality customer service, including phone inquiries.
• Provide personalized, proactive concierge service to visitors and event guests by offering resources, itineraries, and knowledgeable recommendations for Fort Collins activities, shops, museums, restaurants, and other local experiences.
• Proactively seek out information and activities within the community that visitors may be interested in.
• May promote and work at on- and off-site special events, mixers, or sports tournaments.
• Request and record visitor information to capture visitation statistics for enhanced marketing and outreach efforts.
• Must be able to fully execute gift card transactions for the Downtown Development Authority which positively impacts sales of downtown retailers and restaurants.
• Ensure that all displays and supplies are always stocked, neat and orderly.
• Demonstrates a strong desire to share the wide variety of positive aspects associated with visiting, working in, and living in our community and our state.
• Assist with local or Colorado hotels, restaurants, recreational, and other online booking reservations
• Other duties as assigned.

Event Services – 25%

• Provide front-facing concierge and guest support during events hosted at the Fort Collins Welcome Center, while assisting with event setup and teardown as needed, including arranging furniture, staging, and equipment.
• Serve as a welcoming and professional point of contact for event hosts, attendees, partners, and vendors, answering questions, providing information, and helping address immediate needs throughout the event.
• Promote Visit Fort Collins programs and events, as well as other local events and activities, by connecting visitors and event attendees with opportunities to continue their Fort Collins experience.
• Support and facilitate audiovisual (A/V)…