Customer Care Rep

At zTrip, the nation's largest taxi transportation company, outstanding customer service is at the heart of everything we do. We're looking for a compassionate, professional, and solution-oriented Customer Care Representative to serve as a trusted resource for our passengers, drivers, and community partners.

In this role, you'll help customers navigate transportation needs, resolve concerns, and ensure every interaction leaves a positive impression. If you're someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional service, we'd love to have you on our team.

Friday through Monday10:00 AM – 8:00 PM(8-10 Hour Shifts)

• Competitive Hourly Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Company Match
• Career Advancement Opportunities
• Paid Training Programs
• Employee Recognition Programs
• Stable Employment with a Growing National Company
• Supportive Team Environment

As a Customer Care Representative, you'll serve as a primary point of contact for customers and drivers, providing assistance through phone, email, and internal communication channels. You'll play a critical role in ensuring smooth operations by resolving issues, answering inquiries, and helping create a seamless transportation experience.

Success in this role requires strong communication skills, a positive attitude, attention to detail, and a genuine commitment to helping others.

• Answer incoming customer calls professionally and efficiently.
• Assist customers with reservations, trip information, service questions, and general inquiries.
• Provide accurate information regarding transportation services and policies.
• Deliver exceptional service with patience, empathy, and professionalism.
• Ensure every customer interaction reflects zTrip's commitment to excellence.
• Build trust and customer loyalty through positive communication.

• Resolve customer concerns quickly and effectively.
• Investigate service-related issues and identify practical solutions.
• Escalate complex situations when appropriate.
• Follow up with customers to ensure concerns have been fully addressed.
• Turn challenging situations into positive customer experiences.
• Help maintain high levels of customer satisfaction and retention.

• Serve as a communication bridge between customers, drivers, dispatch, and operations teams.
• Assist drivers with service-related questions and updates.
• Relay important information accurately and promptly.
• Support day-to-day transportation operations through effective communication.
• Collaborate with multiple departments to ensure smooth service delivery.

• Maintain accurate records of customer interactions and resolutions.
• Update customer information and service notes within company systems.
• Complete follow-up activities and documentation in a timely manner.
• Assist with reports, service tracking, and administrative projects as needed.
• Ensure all customer information is handled accurately and confidentially.

• Previous experience in customer service, call center operations, hospitality, transportation, dispatch, retail, or a related field.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to remain calm and professional in fast-paced situations.
• Strong problem-solving and conflict-resolution skills.
• Excellent organizational skills and…