Computer Lab Technician

Computer Lab Technician

Final date to receive applications: 9 July 2026

Department: Public Services

Employment Type: Part Time

Location: Old Town Library

Reporting To: Erin Lucero

Compensation: $22.78 - $28.48 / hour

Working at the Poudre Libraries is about being part of a dynamic organization that is transforming the community and having fun along the way. You’ll be instrumental in helping our library customers connect to the ideas, information, and resources that spark their curiosity and support lifelong learning. More than 1 million people come through our doors each year and tens of thousands more access important library services online and through our outreach efforts, making the Library District – and its staff – an indispensable public resource.

Come check us out!

As the Computer Lab Technician, you will be responsible for helping the public build digital literacy skills by providing customer support with a variety of technology in the Old Town Library computer lab, teaching programs, and providing 3D print services.

• Creates a welcoming environment for all customers and staff that fosters equity, diversity, and inclusion by seeking to understand, respect, and value individual differences.
• Demonstrates tactful and conscientious service to people of all ages, races, abilities, cultures, and genders.
• Assists customers with using and troubleshooting public computer stations and other library technology such as paper printing, 3-D printing, copying, faxing, and scanning.
• Answers questions and provides support with a wide variety of technology.
• Processes and fulfills 3D print orders, which includes:
  • Using file slicing software.
  • Operating and maintaining 3D printers and supplies.
  • Communicating specifics about 3D print orders with customers, including sizes, infills, supports, and customizations.
  • Processing payment for 3D print pickups.
• Provides accurate informational and directional assistance to customer inquiries.
• Provides one-to-one tech support for e-media requests and teaches customers how to navigate their personal device(s) with access to digital library resources.
• Develops, delivers, and supports library programs covering a range of technology-related and digital literacy topics.
• Assists with maintenance, tracking, and inventory of technology checkouts, including connection cords, remotes, chargers, and lending laptops.
• Assists customers in locating library materials as needed.
• Responsible for opening, closing, and ongoing maintenance duties of the computer lab, technology stations, and related equipment. Includes clearing and organizing workstations, counters, and restocking supplies.
• Proactively stays current with evolving technology, especially those offered by the library as a service.
• Develops and maintains a working knowledge of library research databases as well as online learning resources. Assist customers with accessing digital learning resources.
• Responsible for computer lab oversight, including working collaboratively with security and reference staff to address behavior issues, and problem‑solves customer safety and security issues.
• Assists customers with basic circulation‑related tasks.
• Helps to maintain safety, security and healthy environments in the library. Responds to facility hazards and emergencies according to protocols.
• Stays current on Poudre Libraries policies, processes, procedures, and technologies required to perform work duties. Participates in training and education as needed.
• Performs other duties as assigned.

• Must possess excellent customer service experience and skills, including deescalating difficult patrons and navigating occasional volatile situations.
• Must possess excellent communication skills; ability to communicate effectively and appropriately with a diverse population, co‑workers, and supervisor.
• Ability to work a flexible schedule, including weekdays, evenings, and weekends (Saturdays and Sundays).
• Ability to stay calm under pressure.
• Intermediate knowledge of Microsoft Office products (Word, Excel, PowerPoint, etc.), internet navigation, major operating systems, mobile devices, and social media…