Sr Customer Quality Engineer

ABOUT ADVANCED ENERGY

Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE's power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

WHY BE A PART OF ADVANCED ENERGY?

Some people say it's like working in the best of two worlds. We operate like an agile, growing, small company - you can see your work make a difference to the company every day. Things move quickly and you can see and feel it. At the same time, we're a global company founded in 1981 and have been publicly traded for more than 28 years.

We have a strong cash position, deep trust and partnership with leading customers, a global best-in-class operations capability, and a proven leadership team. We have a track record and resources to make things happen both organically and inorganically. Being part of a nimble company with a solid foundation attracts team members that are capable, driven and like a challenge. Our employees collaborate and know how to have fun inventing, working, building and winning together.

At our core, we are Advanced Energy - powering the future, together.

POSITION SUMMARY:

The Customer Quality Engineer is accountable for and acts as the primary interface for one to two customers to ensure a high level of satisfaction with AE products from a quality and reliability perspective. This position requires an intimate understanding of the customer. The Customer Quality Engineer is actively involved in customer quality issues and responsible for successful relationships across all quality-related functions at various levels.

The role interfaces across AE cross-functional groups for resolution of customer issues and concerns and has the authority to make recommendations on matters of significant impact related to customer and AE satisfaction.

RESPONSIBILITIES:

* In conjunction with AE's account management team, develops strategic relationships with the customer across functions: supplier quality engineering, operations, design engineering, product management and corporate quality.

* Works across AE functional groups (engineering, manufacturing, service) to coordinate strategies for meeting customers' requirements in all quality areas.

* Defines problems and investigates thoroughly. Is actively involved in customer quality issues from problem definition through resolution.

* Determines the source of problems and drives corrective action.

* Develops action plans and follows through to ensure issues are addressed in a timely manner to customer satisfaction.

* Escalates issues internally as necessary and negotiates across functions to ensure appropriate resources. Assists in the AE internal escalation process. Communicates the status of issues with management.

* Works through the RMA process with the customer.

* Participates in and provides detailed customer quality information for weekly customer meetings.

* Communicates regularly with the customer to ensure confidence that AE is monitoring the situation closely.

* Develops knowledge related to customer quality and copy exact processes.

* Develops detailed and accurate data and delivers quality reviews with both the customer and AE management.

* Prepares Failure Analysis Investigation corrections and burndowns.

* Participates in customer audits of AE processes and ensures results are communicated to AE management. Actively addresses any issues.

* Prepares monthly Voice of Customer Scorecards. Leads internal review of AE's response.

* Identifies emerging quality issues, risks to customer satisfaction, and determines investigative actions.

* Develops and maintains weekly and/or monthly detailed reports of customer issues and recommended plans to address issues.

* Provides support to other Quality functions as needed.

WORK ENVIRONMENT:

* Works in…