Operations Technician Iii - Pub Sec

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Operations Technician III – Federal has an in-depth technical knowledge of network operations to perform circuit and equipment/network restoration. The technician proactively monitors, responds to and resolves network issues and alarms. In the process of network restoration notifies management and program office with risk potential and an impact assessment.

• Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.
• Management of circuits (T1 - 100
  
  Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long‑haul, metro and international optical networks.
• Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
• Analyze network troubles, assess performance data and develop design optimization plans accordingly.
• Interface with fiber vendors, telecom providers and other entities on complex technical matters.
• Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions.
• Review and interpret electric data processing (EDP) and as‑built engineering documentation.
• Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms.
• Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.

Basic Qualifications:

• Minimum of 5+ years’ experience with SONET based, long‑haul and metro transport networks, next‑generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross‑connect systems and/or Ethernet, VPLS, IP, MPLS.
• Possess at minimum an Active/Current TS security clearance. TS/SCI is preferred.
• Ability to relate technical issues to management and Government personnel, interfacing in a professional manner with management and customers.
• Flexibility with regard to work levels and shift accommodation is imperative.

Preferred Qualifications:

• Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent.
• Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
• Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc).
• Previous experience with broadband and/or narrow band circuit maintenance, testing and restoration, provisioning databases and circuit activations.
• Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.
• Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran).
• Previous experience with Gov't networks and customers.
• Demonstrated leadership profile to manage customer networks, proactively track and elevate issues, engage resources to expedite service/network outages,…