Service Tech​/Advisor

Job Description

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike. You’ll also be the first to have your hands on brand new models before they hit the sales floor.

Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager and serves as the face of the department to customers when the Manager is not available. We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience.

This role requires elevated skills in communication, leadership and problem solving.

• troubleshoot repairs and service all kinds of bikes on the spot
• install accessories selected by customers for their new bike
• be the first to set up brand new models before they hit the sales floor
• build relationships with customers who trust you to keep their gear running flawlessly
• serve as the face of the department to customers when the Service Manager is not available

• self‑motivation, a positive, team‑focused mentality, and a willingness to pitch in on any task
• fantastic hospitality: a warm, approachable manner, great listening skills, and a drive to help in any way you can
• top‑notch communication skills
• impressive attention to detail and a love for tinkering until you figure it out
• eagerness to learn the ins and outs of servicing bicycles
• a desire to continually learn proper service methods and new technologies

Hourly Rate $15.00 - $23.00

• Competitive health care (PPO & HDHP medical plan options)
• Flexible Spending Accounts (FSA)
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Tuition Reimbursement up to $15,000 for undergraduate and master’s programs
• Employee discounts on all products
• Deep partner retail discount

We are an Equal Employment Opportunity Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.