Events Concierge

POSITION TITLE:

Events Concierge (Hourly)

REQUISITION #: req
8531

DEPARTMENT:
Cultural Services

LOCATION:

LINCOLN CENTER

BENEFIT CATEGORY:
Variable Hourly Hourly Employee Benefit

EMPLOYMENT TYPE:

Part-Time Hourly

FLSA STATUS:
Non-Exempt

HOURLY RATE: $16.75 per hour

SELECTION PROCESS:
Final date to receive applications is 11:59 p.m. MT on 7/17/2026. The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager.

You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.

Post-Offer Requirements

* Background check (Background checks are considered in relation to the responsibilities and requirements of the position)

While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role.

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Summary:

The Events Concierge ensures the highest standards of customer service and patron experience for The Lincoln Center and Community Center for Creativity - City of Fort Collins. This position acts as front-line staff for all building activities and building security, reporting to the Conference Services Coordinator.

Essential Duties and Responsibilities:

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive:

* Demonstrate overall professionalism in completed work, demeanor, and behavior while effectively displaying strong communication skills (oral & written).

* Staff the Concierge Desk anytime the public is in the building, providing customer service, tending to "Day of Event" needs, and ensuring general security of the facility and grounds.

* Act as the primary point of contact in emergency situations; coordinating with first responders and other venue staff.

* During events, record detailed information for billing purposes and update event checklists.

* Prepare, set up, and monitor in-house hospitality service for events, which may include coffee, hot tea, and ice water.

* Uphold general building readiness and appearance by ensuring proper equipment counts and maintaining appropriate equipment/furniture placement throughout the venue in accordance with fire/safety codes and event layouts. Remedies or reports deficiencies to supervisor.

* Complete projects as assigned by Conference Services Coordinator, Events Coordinator, Facility Services Coordinator, Scheduling
-Coordinator, and/or Event Operations Manager.

* Working collectively with your fellow Event Concierge, perform general clerical duties for the Lincoln Center Administration Offices including answer/route phone calls, distribute mail, field customer inquiries, and receive incoming packages.

* Must have the ability to work a variety of shifts, including weekends, evenings, and holidays.

* Demonstrate a strong capability to relate to a diverse set of team members and clients while providing consistent world-class customer service.

* As needed, and when time allows, assist the Facility Attendants with the set/strike of rooms according to event reports and maps (tables, chairs, staging, presentation equipment, dance floor, linens, etc.).

* Correctly set, test, and troubleshoot audio/visual equipment, ensuring full functionality and readiness for events.

* At the conclusion of an event, strike audio/visual equipment, hospitality, and linens; ensure floors are free of large spills or trash and as appropriate, strike all lobby spaces.

* Perform work without direct supervision in a fast paced, ever changing environment to identify & prioritize daily duties and unexpected challenges.

* Anticipate the client's needs, respond promptly, and acknowledge all guests' requests, and triage issues, however busy.

Supervisory Responsibilities:

This position is not responsible for the supervision of employees.

City Competencies

* Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.

* Strong learning orientation. Leverages all resources…