Program Coordinator

POSITION TITLE:

Program Coordinator (Hourly)

REQUISITION #: req
8481

DEPARTMENT:
Sales Tax & Revenue

LOCATION:

215 OFFICE BLDG

BENEFIT CATEGORY:
Variable Hourly Hourly Employee Benefit

EMPLOYMENT TYPE:

Part-Time Hourly

FLSA STATUS:
Non-Exempt

HOURLY RATE: $26.00 - 30.00 per hour (based on relevant experience)

SCHEDULE:

This is a temporary position with an anticipated length of 5 months working 29 hours a week

SELECTION PROCESS:
Final date to receive applications is 3:00 p.m. MT on 6/19/2026. The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager.

You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.

Post-Offer Requirements

* Background check (Background checks are considered in relation to the responsibilities and requirements of the position)

While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role.

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Job Summary

The City of Fort Collins is seeking a Program Coordinator (Revenue & Licensing) to join the Sales Tax Department. This part-time hourly position offers an anticipated hourly range of $26 to $30 per hour. The Sales Tax Department is responsible for approximately 50% of the City's governmental revenue. Sales and use taxes are the key source of funding for core government functions like safety, roads, multi-use path infrastructure and parks.

The Program Coordinator (Revenue & Licensing) will play a pivotal role in ensuring accurate collection and reporting of sales and use tax revenues. Your responsibilities will include being the first-line customer service contact for the department's 14 categories of licenses including sales and use tax, lodging tax, liquor occupation tax, short-term rentals, and outdoor vendors. With a strong focus on accuracy and excellent customer service, you will contribute to the fiscal health and transparency of our community.

Essential Duties and Responsibilities

* First-line customer service contact for the department's 14 categories of licenses including sales and use tax, lodging tax, liquor occupation tax, short-term rentals, and outdoor vendors.

* Processes applications for various license types, opens and closes vendor accounts.

* Responsible for assisting the public and private business owners to understand and comply with City ordinances, policies and procedures, rules and regulations regarding sales/use tax, lodging tax and miscellaneous licenses.

* Research and answer taxpayer questions regarding City ordinances, policies and procedures, rules and regulations regarding sales/use tax, lodging tax and miscellaneous licenses, verbally and in writing, escalates more complex issues.

* Assists vendors with tax software registration, filing sales, use and other tax returns, and troubleshooting.

* Follows up on questions and/or problems to ensure customer satisfaction. Keeps manager informed about the status of issues that may arise from taxpayer questions or questionable sales/use tax accounts.

* Researches, compiles and/or disseminates information and reports.

* Identifies possible improvements and efficiencies to enhance customer service.

* Assists with Revenue Specialist team with tax administration department projects.

Management Responsibilities

No

City Competencies

* Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.

* Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.

* A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.

* A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Required Knowledge

Skills and Abilities

* Knowledge of City sales and use tax laws as well as methods and procedures relating to the use of…