Universal Banker - Collins Mountain

Overview

The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond, we are known for combining personal relationships with forward‑thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence.

At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose.

The Universal Banker serves as a full service, single point of contact in the branch for South State customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the Bank, including facts, features, benefits, rules, regulations, and pricing.
• Able to identify customer needs and expectations by listening for clues.
• Seeks opportunities to expand customer relationships by making referrals as outlined in the position goals.
• Presents a neat and professional personal appearance in accordance with bank policy.
• Ensures compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develops a strong understanding of customer‑facing technology with the ability to discuss and enroll customers in self‑service options.
• Knows and follows policies and procedures to minimize operational errors and maintain proper workflow.
• Follows the branch’s security and audit procedures and understands the function and operation of security devices.

• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• Assists in guiding and training new tellers.
• Allows customers access to safe deposit boxes.
• Cash checks and processes savings withdrawals within assigned limits and prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• Services/balances ATM.
• Utilizes the branch capture system.
• Follows policies and procedures to minimize operational errors and maintain proper workflow.
• Follows branch security and audit procedures.

• Opens new deposit accounts and understands the products and financial services offered by the bank.
• Handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion, directing customers with difficult problems to other sources for assistance.
• Views problems and complaints as opportunities to satisfy the customer and promote additional services.
• Shows sincere appreciation for each customer’s time and business.
• Provides a business card if not already given.
• Follows branch security and audit procedures.
• Ensures branch records, reports and other correspondence resulting from customer development attempts are correct, timely and properly distributed.

• One year of teller or cash handling experience and six months of customer relationship building or sales experience.
• Demonstrated expertise in the TellerII and basic FSR job functions.
• Additional responsibilities may include Vault Responsibilities or Back‑Up Vault Responsibilities.
• Other duties as assigned.

• Education:
  
  High School diploma or equivalent.
• Experience:
  
  Cash handling, sales and customer service. Previous banking experience preferred.
• Specific Knowledge:
  Good interpersonal skills, good computer skills, ability to read, write, speak and understand…