Verification Control Specialist

Job Description:

Position Overview Verification Control Specialist is a critical role, helping to identify and protect from any financial risk. In this role, the successful candidate will be part of a team responsible for monitoring the operational risks at Penn Mutual and its affiliates. They will ensure that internal controls are being adhered to and protection protocols are being followed in accordance with guidelines put forth by Ethics and Compliance, Risk, and Quality assurance.

The person in this role will possess a deep understanding of control measures, internal audit, administrative processes, and workflow systems. The Verification Control Specialist will participate in the discovery of fraud and trend identification.

Responsibilities Serve as a subject matter expert for transaction processing and documentation, handling the most critical requests for financial and non-financial transactions, using our workflow, imaging, and processing systems

Analyze inbound requests and determine if requests fall in accordance with financial and non-financial control guidelines

Review phone and/or form requests, applying judgement and expertise, and further decision based on established procedures and regulatory rules

Identify processes required to adapt to a changing external factors, including security, evolving customer expectations and the regulatory environment

Build case collateral and present status on Verification Controls to senior operations leaders, compliance and internal business partners, providing accurate and detailed case status and maintain all appropriate supporting documents

Handle the most complex and/or critical in-bound verification calls from our internal partners

Partners with Contact Center and Special Investigations Unit regarding fraudulent events, assessing current risks and controls and recommending mitigation strategies towards future control environment

Work directly with FPs and Distribution partners to gather detail and build case and transaction history

Ability to leverage critical thinking skills in order to recommend potential solutions

Learning agility and adoption of AI tools and solutions to enhance operations and productivity

Adhere to the company’s framework of internal controls

Identify, recommend and facilitate ongoing process and training improvements

Complies with all company and site policies and procedures

Remains current in profession and industry trends

Skills and Abilities

Risk management mindset; proactively anticipate issues and developing potential effective solutions

Demonstrates a strong ability to work within a team, values diverse perspectives, open communication and an environment of shared success

Proactive; self-starter, capable of managing multiple tasks efficiently and producing high-quality work independently

Strong communication skills, with the ability to articulate complex insurance and risk management concepts clearly to diverse audiences

Ability to complete a full analysis of correspondence, such as statements to identify any inconsistencies or impacts to the policy/contract

Ability to work cross-functionally as the business dictates

Execute with urgency and professionalism

Ability to navigate multiple systems and resources

Excellent analytical and organizational skills with attention to details

Proven ability to share knowledge and mentor others

Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement

Champion the adoption and implementation of innovative tools and technologies, with particular emphasis on AI capabilities such as Microsoft Copilot

EducationH.S. Diploma or Equivalent Required Bachelor's Degree in Finance, Accounting, Business, Economics or a related field Preferred

Experience3-5 Years operational risk management background (including current state/future-state assessments, business process redesign, and target operating models)

Experience with projects involving the design or operation of elements of the risk management life cycle (including risk identification and profiling, risk assessment and measurement, risk metrics and monitoring or control testing) in the…