Institutional Client Group Credit Support Manager

Responsibilities

• Act as a central leader and strategic partner across ICG Credit and aligned business lines, ensuring consistent execution of credit support activities.
• Facilitate cross‑functional alignment, resolve complex operational issues, and drive enterprise‑wide consistency in credit operations.
• Lead the design and execution of ICG Credit’s outsourcing and AI strategy, including governance, vendor oversight, and integration with core credit processes.
• Champion transformation initiatives that enhance efficiency, scalability, and process standardization across credit support functions.
• Own the end‑to‑end operating model strategy, including capacity planning, resource allocation, and performance management across internal and third‑party teams.
• Oversee credit support operations, including financial statement spreading and related activities across multiple Lines of Business.

• 10+ years of banking or related financial services experience
• Proven management and supervisory experience leading large, complex teams
• Bachelor’s degree in Finance, Accounting, or a related field
• MBA or advanced degree
• Strong knowledge of credit operations and their connection to broader banking and industry practices
• Demonstrated experience leading transformation initiatives, including outsourcing and/or technology adoption
• Excellent verbal and written communication skills, with the ability to influence senior stakeholders
• Strong analytical, decision‑making, and problem‑solving capabilities
• High level of professionalism, including demonstrated tact, diplomacy, and relationship management skills.