Branch Ops Lead - Longmont - Longmont,, CO - NORTHERN

Job responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated, and assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively, anticipating their needs while checking them into the waiting queue for a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM, and resolve any client issues quickly and effectively while adhering to all bank policies and procedures.
• Introduce clients to the branch team, collaborating to deliver seamless service with care and sincerity, and assist with any specialized financial needs.
• Simplify clients’ banking experience by sharing self‑service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, maintaining high standards for loss control, compliance, and audits to ensure the branch operates smoothly and securely.

• Adhere to policies, procedures, and regulatory banking requirements to ensure smooth and efficient operations.
• Maintain a keen eye for detail and stay organized to juggle multiple tasks effectively.
• Demonstrate strong leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.
• Show a passion for educating the branch team and partners, helping them stay connected and informed.
• Excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.
• Have 1+ years of retail banking experience.
• Have a high school degree, GED, or foreign equivalent.
• Be able to work branch hours, including weekends and evenings.

• Have 6+ months of Associate Banker (Teller) experience.
• Have a college degree or military equivalent.

• Successfully complete the Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead.
• Be able to travel as required for in‑person training and meetings.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.