Treasury Support Specialist III

What's Important to You

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

The Treasury Support Specialist III focuses on quality control for daily tasks completed by Treasury Support Specialists I and II, as well as overseeing departmental reporting. This position also assists with project management and supports staff by resolving escalated issues and conducting indepth research.

• Coordinates team training, manages work queues, and identifies additional training needs.
• Prepares and reports departmental statistics.
• Assists with daytoday processing as needed.
• Ensures departmental procedures are accurate, uptodate, reviewed annually, and maintained as necessary.
• Resolves escalated and complex nonroutine issues with minimal supervision while ensuring compliance with regulations and audit standards.
• Communicates with bank personnel and/or customers as needed to resolve issues.
• Participates in partner calls to provide product solutions that meet customer needs.
• Participates in meetings and training seminars to stay current on regulatory and procedural changes.
• Supports the development and implementation of new products, processes, and procedures.
• Multitasks across multiple systems while effectively prioritizing incoming requests.
• Assists with the implementation and conversion of new software, including testing upgrades and releases.
• Provides input to management for quality reviews of staff work, training documentation, and ongoing quality monitoring.
• Serves in a leadership capacity by providing individual and group training and facilitating team meetings.
• Takes an active role in Treasury Solutions projects as a Subject Matter Expert (SME).
• Cooperates with, participates in, and supports adherence to all internal policies, procedures, training, and practices to ensure compliance with all regulatory requirements, particularly those related to job specific duties.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated experience delivering an exemplary level of customer service in a professional environment.
• Ability to interpret a variety of instructions presented in written, oral, diagram, or schedule form.
• Proven ability to assess customer needs and provide effective solutions.
• Strong computer and technical skills, including advanced knowledge and experience with Microsoft Office.
• Ability to work effectively as both a team member and team leader, and to multitask in a fastpaced environment.
• Flexible and self motivated, with strong problem solving abilities, financial acumen, and sound judgment.
• Demonstrated team oriented mindset that supports the success of First Interstate Bank's strategic initiatives.
• Serves as the Subject Matter Expert (SME) for the department.

• High School Diploma or General Education Degree (GED) required
• Associate's Degree in Business or related field preferred
• 4-6 years related experience, training, and/or equivalent combination of education and experience required
• Experience in a customer service role preferred

The physical demands and work environment are representative of those that must…