Emergency Communications Dispatcher

POSITION TITLE: Emergency Communications Dispatcher (Full-Time Regular) (Classified)
REQUISITION #: req
8584
DEPARTMENT: Police Information Services
LOCATION: POLICE BUILDING
BENEFIT CATEGORY: Police (CBU) Police and Collective Bargaining Unit Benefit Highlights
EMPLOYMENT TYPE: Full-Time Regular
FLSA STATUS: Non-Exempt
ANNUAL SALARY RANGE: $75,759. (Salaries are paid biweekly)
With no experience, starting annual salary is Level 1 ($75,759.00). With prior experience in a 911 communication center, successful applicants may be hired as a level 2 Dispatcher ($80,304.00) or Level 3 Dispatcher ($84,473.00).
SELECTION PROCESS: Final date to receive applications is 11:59 p.m. MT on 9/16/2026
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At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews.

Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.

Background check & Motor vehicle report required.
Drug test within 96 hours of offer

While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

• Medical, dental, vision (for self, spouse, domestic partner, children) –eligibleonthe 1st of the month following date of hire
• Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
• Retirement + company contributions – after 6 month probation period and immediate vesting
• Flexible spending:
  Medical expenses FSA, dependent FSAor both
• Employee Assistance Program: counseling, legal,financial assistance
• Life insurance, short-term and long-term disability
• Wellness program, workout facilities
• Employee/family onsite health clinic
• Learning and development opportunities at all levels in the organization with opportunities for career mobility
• Collaborative work environment

Work related to supporting the day-to-day operations of a 9-1-1 Emergency Communications Center.

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Prioritizes all incoming emergency and non-emergency calls and determines appropriate priority or response.
• Performs crisis intervention with distraught callers during high-risk situation until appropriate emergency field units arrive on scene.
• Questions caller to determine nature of problem, priority and jurisdiction of call, and determines type and number of personnel and equipment needed.
• Scans status charts and computer screens to determine units available and their locations.
• May operate multi-channel radio to dispatch police, fire, medical and other personnel and equipment and to relay instructions or information to first responders.
• Provides pre-arrival instructions to caller such as emergency medical information.
• May provide information to police officers such as criminal histories and warrant confirmation.
• Enters, retrieves, and updates information into the state and national crime computer systems such as stolen property, runaways and warrants.
• Performs various clerical duties such as delivering mail and messages and updating files.
• Provides information and referrals to citizens and other law enforcement and emergency agencies.
• Monito…