Inventory Specialist

Description

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

As a retina inventory specialist, you will play a pivotal role in our mission to deliver the best eyecare. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role.

Retina Inventory Specialist will support the clinic in maintaining retina medication inventory, medication reconciliation, patient assistance programs, and other related duties for all locations that provide Retina Services at Panorama Eyecare. Will also provide back up support for Retina Patient Advocate functions through communication and cooperation with provider Lead Technicians and clinical leadership.

The function of a retina inventory specialist should serve to ease the administrative burden on clinical staff and provide patients with a liaison between themselves and clinical support staff members, internal & external Providers.

• Procurement of Specialty Medications (PAP, Buy and Bill, and Samples)
• Vendor/Pharma Relations
• Daily reconciliation of retina medications utilizing RetinaOS
• Weekly and monthly inventory counts, ensure compliance for all retina locations
• Maintaining adequate supply levels to ensure continuity of care
• Navigation of supply chain shortages and shipping delays
• Product replacement for wasted, expired, and spoiled medications
• Partnership with RCM department to resolved reconciliation concerns

• Coordinate with Lead Technician on Patient/Provider Communication Facilitation
• Monitoring of All Forms of Patient Communication
• Assist with Triage of Ocular Emergencies and Coordinate with On-Call Provider’s Lead Technician
• Assist with copayment program enrollment and benefits investigations
• Provide Specialty-Specific Administrative Support to Lead Technicians
• Other duties as assigned.

• Cross-train in the Retina Patient Advocate role to serve as backup support, including taking patient payments, understanding insurance coverage, and assisting with patient billing questions.
• Cross-train in the Retina Patient Service Coordinator (PSC) role to provide backup coverage for patient calls and concerns, including triaging calls to schedule, reschedule, or appropriately assist patients.
• Manage oculoplastic medications, including ordering, reconciling inventory, and maintaining appropriate par levels.
• Support continuity of patient care by providing coverage across roles as needed to ensure timely patient assistance and clinic operations.

• Knowledge of basic computer skills and application software.
• Demonstrates exceptional knowledge, use and documentation skills of both EPM and EHR.
• Ability to remain calm in stressful situations and/or when working with a difficult patient or co-worker.
• Demonstrated ability to multitask.
• Demonstrated ability to apply critical-thinking skills.
• Demonstrated ability to problem solve.
• Above average time management skills.
• Exceptional attendance and punctuality.
• Gives and welcomes feedback.
• Demonstrated knowledge of English grammar and spelling.
• Effective in establishing and maintaining working relations with patients, staff members, and physicians.
• Exceptional customer service skills including the ability to alleviate anxiety in a patient.
• Demonstrated ability to maintain confidentiality of sensitive information (HIPAA compliance).

• High school diploma or GED.
• Previous experience in a medical office setting preferred.
• Word processing/computer scheduling experience.
• Knowledge of typical office work environment.
• Previous customer service experience required.

• Ability to sit…