Customer Support Program Analyst

Overview

Job Title: Customer Support - Program Analyst

Location: Onsite - Fort Collins, CO

Department: Program Engineering

Job Type: Full Time – Hourly – Entry Level

Rate: $18-$23, commensurate with experience and expertise

Reports to: Associate Program Engineer

Ardalyst’s primary goal is to deliver cybersecurity and digital transformation solutions that help our clients protect their business and expand their competitive edge. Ardalyst is a combination of the words ardent and catalyst, as we are passionate change agents looking to uplevel our whole industry. By challenging common wisdom, sharing best practices, and looking at problems differently, the Ardalyst team helps educate public and private institutions on how best to mature work forces, processes, and technologies to thrive and succeed in a rapidly changing environment.

Fit for the Role:

We’re looking for a motivated Customer Support - Program Analyst to join our dynamic team. In this role, you’ll support customer-facing projects by applying your technical and analytical skills to a variety of real-world tasks. Depending on your strengths, your work may include preparing documentation, creating diagrams, writing basic code, and assisting with configuration or automation deployments. This entry level position provides hands-on exposure to customer success, implementation activities, and the day-to-day operations of a fast-moving start-up environment.

An ideal opportunity for recent graduates or individuals with early professional experience looking to launch their career. You will begin the role with a 3-month training period with the potential to move into a full-time salaried position with us.

Speak your mind – Collaboration is at the heart of everything we do and our belief in diversity of people supports our goal for diversity in thought. Ardalysts (that’s just what we call ourselves) come ready to contribute and find solutions.

Act with independence – If you see a problem that needs solving, give a statement in the form of “I intend to (do this)”, then, get feedback, and carry out a solution.

Do research – When faced with uncertainty, take initiative to consult official documentation and reputable online resources. Summarize your findings and share them with the team to ensure clarity and alignment.

Prototype – The best solution is the fastest, minimally viable solution done against the principles defined for the goal. Create something quick, check in often, and iterate from there.

Focus On Your Strengths – We invest in understanding the strengths and weaknesses of each employee so that you can shine at what YOU do best.

See Yourself Grow – Ardalysts have cited being encouraged to take educated risk, kick-start progress, and advance their skills as one of their favorite things about working at Ardalyst and we’re determined to keep it that way.

Boots trapper– you can create new things, not just manage existing ones. You work well individually and as a team. You don t let fear of failure get in your way and keep trying until you have a breakthrough.

Innovator – once you have something built, you can systematize it, make it repeatable, and iterate on it to create improvement.

Geek– you crave the details, can t stop learning, and love to teach others.

To help understand our culture and operating model, we recommend you read Patrick Lencioni's "The Advantage" and David Marquet's "Turn the Ship Around!"

• The illustration of diagrams depicting customer environments
• The completion of document-based artifacts necessary for assessments
• Configuring customer M365 environments, including Azure and Intune
• The automation/scripting of configurations to customer M365/Azure environments
• The automation/scripting of the creation of document-based artifacts or diagrams
• Utilize Scrum methodologies to assign and delegate tasks to ensure that the team’s work aligns with priorities, ensuring that the team is fully deployed and not idle.
• Use AI to help automate processes and create AI agents.

• Work with the Assessment Team for a 3-month training period.
• Ability to manage time effectively,…