Software Quality Lab Operations

Job Overview

Software Quality Lab Operations Description. This role is responsible for maintaining, monitoring, and supporting PC and peripheral lab environments used for software validation, automation execution, device testing, and engineering support. The role ensures lab equipment, automation PCs, peripherals, connected devices, and related infrastructure remain operational, reliable, and available for continuous use, including 24/7 execution where required.

• Maintains PC and peripheral lab environments used for software validation, automation execution, device testing, troubleshooting, and engineering support.
• Ensures lab equipment, automation PCs, peripherals, connected devices, and supporting systems remain operational, stable, and available for continuous use, including 24/7 operation where required.
• Monitors the health and readiness of lab systems, including automation test runners, Windows PCs, connected peripherals, device setups, network connectivity, power state, system availability, and environmental readiness.
• Performs routine maintenance on lab PCs, peripherals, and automation systems, including system restarts, updates, configuration checks, device resets, cable checks, basic software troubleshooting, and basic hardware troubleshooting.
• Maintains and supports automation PC test runners by ensuring systems are online, properly configured, connected to required peripherals, and ready to execute scheduled or on-demand validation activities.
• Identifies, triages, documents, and escalates lab equipment issues, including hardware failures, software environment problems, connectivity issues, peripheral failures, unstable automation runners, and unavailable test systems.
• Restores lab availability by following established recovery procedures, replacing or reseating equipment where appropriate, coordinating repairs, and escalating unresolved issues to engineering, IT, facilities, or other support teams.
• Maintains accurate documentation of lab assets, system configurations, equipment status, test runner availability, maintenance activities, known issues, recovery steps, and issue resolution history.
• Supports lab inventory and asset tracking for PCs, peripherals, test devices, cables, adapters, accessories, power supplies, and related equipment.
• Assists engineering and quality teams by preparing lab systems, configuring devices, validating environment readiness, and helping resolve lab issues that block validation, automation execution, or engineering investigations.
• Helps distinguish between lab environment issues, hardware failures, peripheral issues, automation infrastructure problems, and potential product software defects.
• Executes basic validation checks or software test activities as needed to confirm lab readiness, equipment functionality, automation runner stability, or issue resolution.
• Communicates lab status, equipment risks, blockers, maintenance needs, and system availability to engineering, quality, and other internal stakeholders.
• Supports process improvements related to lab uptime, equipment reliability, automation readiness, asset tracking, maintenance procedures, and operational efficiency.

HS Diploma or higher, 1+ years of relevant experience. Completes routine to moderately complex assignments using established procedures while developing technical knowledge of lab systems, test infrastructure, devices, peripherals, and internal processes. Shares technical information with colleagues and stakeholders to support consistent lab operations, repeatable maintenance practices, and effective issue resolution.

Pay range: $22 to $28 USD per hour (United States of America only). Benefits include:

• Health insurance
• Dental insurance
• Vision insurance
• Long‑term / short‑term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including 4–12 weeks fully paid parental leave (based on tenure), 13 paid holidays, and 15 days paid time off (US benefits overview)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation, or any other characteristic protected by applicable national, federal, state, and local law(s).

Posting Expiration Date: 7/1/26