Business Analyst Enrollment Management

Position: Business Analyst for Enrollment Management
Position Information

Position Number 997955 Functional Title Business Analyst for Enrollment Management Position Type Staff Position Eclass EP - EHRA 12 mo leave earning University Information

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No.

1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

Enterprise Application Development and Delivery teams plan, integrate, and support IT services that are essential to University business functions. Our work includes planning and managing resources to deliver outcomes aligned with University strategic goals. The technical capabilities we support include platforms for digital workflows, ERP, digital engagement, and IT service management.

Position Summary

The Business Analyst for Enrollment Management will lead day-to-day development of business and functional requirements for technical work, primarily supporting student success and enrollment management initiatives. This position will also help document and revise existing business processes so that they are efficient and utilize campus technologies effectively.

The BA works with staff in functional areas in enrollment management and student success as well as architects, systems analysts, and developers to help qualify and shape work requests so that priority and effort are accurately evaluated and appropriate resources are scheduled for timely delivery of high quality IT solutions. The BA also assists clients in the testing and review of technical solutions delivered by platform teams.

The BA works with a variety of software development lifecycle and project management approaches to help the University achieve strategic goals.

Minimum Qualifications

* Mid-career with Masters and 1-2 yrs experience or Bachelors and 2-4 yrs experience or equivalent combination of education/experience.

Additional Required Certifications, Licensures, and Certificates

Preferred Qualifications

* ECBA, CCBA, or CBAP certification (or equivalent) strongly desired.

* Experience with student modules in Ellucian Banner (or other SIS system) strongly desired.

* Proficiency with Microsoft Office applications - especially Word, Excel, Visio, PowerPoint.

* Experience working independently and in groups.

* Familiarity with Service Now, Google Docs, Teams.

Special Instructions to Applicants Recruitment Range Salary commensurate with experience Org #-Department Info Technology Services - 23101 Job Open Date 05/19/2026 For Best Consideration Date 05/22/2026 Job Close Date Open Until Filled Yes FTE 1.000 Type of Appointment Permanent If time-limited, please specify end date for appointment. Number of Months per Year 12 FLSA Exempt

Key Responsibilities

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Percentage Of Time 45 Key Responsibility

Functional area

process support

Essential Tasks

* Act as liaison between platform teams, functional area staff, and vendor representatives.

* Consults with functional area staff recommending supported technology that can be applied to area business needs.

* Coordinates meetings between technical and functional area resources to scope work.

* Helps functional area staff make technology requests through the appropriate channels (support, self-service, work request).

* Contribute to development and maintenance of strategic roadmap representing functional area business needs.

* Works with functional area leadership to identify initiatives that require technology resources so that they can be qualified and prioritized.

* Maintains data in Enrollment Management portfolio used to generate the area roadmap.

* Assist Enrollment Management staff in establishing and documenting area processes.

* Collects and organizes area business process documentation.

* Identifies missing or low maturity technology-dependent business processes and makes recommendations for process improvements.

Percentage Of Time 30 Key Responsibility

Demand qualification and shaping

Essential Tasks

* Perform discovery, fact-finding, and current state analysis needed to qualify work requests.

* Creates impact…