Technical Product Delivery Manager

Role Overview

We are looking for a Technical Product Delivery Manager to take full ownership of delivery, support, and operational stability of the Velvetel product line. This is not a coordination‑only PM role and not purely a product or backlog‑focused position. The role focuses on ensuring that features are delivered, systems are stable, incidents are resolved, and clients are satisfied even in complex high‑pressure situations.

Responsibilities combine delivery management, technical support ownership, operational leadership, and hands‑on technical involvement (L1/L2 when needed).

• Own end‑to‑end delivery across product enhancements, fixes, client‑driven work, and operational improvements.
• Translate priorities into realistic plans and ensure execution happens.
• Balance roadmap, support load, and urgent work within real capacity.
• Drive issues to closure and prevent work from being lost between teams.
• Own support processes, escalation flows, and service quality.
• Personally engage in critical incidents, outages, and client escalations.
• Ensure fast and structured resolution of production issues.
• Build stability and reliability into release and support processes.

• Step in hands‑on at L1/L2 level when needed.
• Investigate issues, analyze logs, reproduce problems, and narrow root causes.
• Handle configuration issues.
• Handle product bugs.
• Handle integration problems.
• Provide clear technical problem statements for engineering.

• Improve delivery workflows, escalation paths, and execution discipline.
• Establish structured approaches to service quality and support readiness.
• Create visibility into risks, blockers, priorities, and delivery status.
• Work closely with Engineering, QA, Dev Ops, Support, and Leadership.
• Align distributed teams across time zones.
• Take ownership in difficult situations and drive resolution.

• 5+ years in software delivery, project, program, or product delivery management.
• Proven ownership mindset: ability to drive execution, not just coordinate.
• Solid technical background (development or Dev Ops).
• Ability to read logs, troubleshoot issues, and understand system behavior.
• Hands‑on readiness to engage at L1/L2 support level when required.
• Experience working with cross‑functional teams (Engineering, QA, Dev Ops, Support).
• Strong incident and escalation management skills.
• Experience working in distributed teams and global environments.
• High accountability and resilience under pressure.

• Velvetech is in the TOP 5 development companies in Illinois, USA.
• Flexible working conditions and a cooperative environment.
• Many challenging and exciting projects with new opportunities and learning.
• Growth opportunities, skills and competencies improvement, and professional certification.
• In‑company training in English, Software / Dev Ops / Project management / Design / Business.