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Deputy IT Customer Experience & Service Innovation Lead
Job in
Fort Collins, Larimer County, Colorado, 80523, USA
Listed on 2026-06-28
Listing for:
USDA
Full Time
position Listed on 2026-06-28
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
Job Description & How to Apply Below
The USDA is seeking a Deputy ACIO to lead the formulation of its enterprise-wide customer experience strategy for IT. This role involves developing long-range plans and governance structures for customer-facing IT services, and overseeing the enterprise IT service management framework.
The Deputy ACIO will improve digital tools, promote self-service solutions, and evaluate enterprise customer experience programs using analytics and benchmarks. The role requires collaboration with federal executives to drive service delivery innovation.
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