Cloud Technical Account Manager

The Technical Account Manager ("TAM") serves as the single technical point of contact for named, strategic accounts on behalf of Flexential, overseeing on‑going support, service delivery, technical issues, and day‑to‑day management of all contracted solutions.

• Act as trusted technology advisor to a base of accounts.
• Serve as single point of contact for all complex support requirements for assigned customers.
• Partner with Flexential Sales to cultivate and capitalize on new opportunities.
• Assist sales and sales engineering in developing cost‑effective, operationally supportable solutions that meet complex customer requirements.
• Contribute to process‑improvement initiatives aimed at improving customer satisfaction.
• Analyze performance improvements, risk assessment of customer environments, and provide recommendations.
• Own, communicate, coordinate, and facilitate support service activities between Flexential departments and strategic accounts.
• Lead customer‑requested meetings, quarterly business reviews, and other service and strategic discussions.
• Represent customer requirements in Flexential product‑roadmap discussions and governance meetings.
• Document and map customer roadmaps to Flexential pipeline.
• Identify and lead continuous‑improvement activities to support the customer.
• Ensure projects are on time, within budget, and satisfy client expectations.
• Ensure complete understanding of project scope by technical teams and clients.
• Coordinate with technical teams, vendors, and client delivery teams to ensure timely delivery of project milestones.

• B.S. in a technical or business‑related field.
• 5+ years of experience in technology, operations, or design, preferably in the service provider industry.
• Experience in a customer‑facing technology role.
• Experience in project management and planning/road‑mapping.
• Excellent communication, presentation, and customer‑service skills.
• Broad experience in colocation infrastructure and customer support.
• Change, incident, and problem‑management expertise.
• Good financial acumen.
• Solutions‑oriented mindset for technology strategies and IT service provider delivery.
• Strong technical background for developing and selling IT solutions.
• Operational process‑improvement awareness.
• Ability to guide technical staff in a distributed environment.
• Ability to adapt to an evolving technology landscape.
• Working knowledge of Microsoft Excel, Word, and contract‑management software.
• Flexible schedule and willingness to travel.

Ability to sit for extended periods of time.

Moderate keyboard usage.

Driving – must possess a valid driver’s license and insurance.

Base Pay Range:
Annualized salary range offered for this position is estimated to $108,000–$120,000, depending on experience, location, and qualifications.

Variable Pay:
Discretionary annual bonus based on personal and company performance.

• Medical, telehealth, dental and vision coverage.
• 401(k) plan.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Life and AD&D insurance.
• Short‑term and long‑term disability insurance.
• Flex paid time off (PTO).
• Leave of absence.
• Employee assistance program.
• Wellness program.
• Rewards and recognition program.

Flexential participates in the E‑Verify program.

Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.