L2 Support Engineer

Job Description

Insight Global is looking for an Level 2 Support Engineer to work onsite at one of their premier clients in Fort Collins, CO. This person will be the liaison between the business (R&D & customer support) and the external customers to troubleshoot and diagnose software and hardware issues involving their PC devices (specifically HP desktops and HP workstation PCs) and peripherals, while providing excellent customer service.

This includes identifying corrective solutions, either independently or with assistance from other technical team, and providing those solutions to enterprise customers.

This is an onsite role, split between a lab and desk environment, with a typical work schedule of Monday-Friday (excludes major holidays) and 8am-5pm MST (1 hour lunch).

$24.00-$27.00/hr exact compensation may vary depending on experience, skills and overall job fit.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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3+ years of experience working in technical support role (ex. Service Desk, Desktop Support, or Level 2 Help Desk)

Experience working with customers to troubleshoot technical issues and resolve issues efficiently and efficiently.

Experience working across multiple PC platforms: notebooks, desktops, workstations, as well as associated hardware (monitors, docking stations, printers)

Experience providing technical support for both hardware and software systems.

Experience troubleshooting BIOS and Windows OS related issues

Strong customer service skills

Strong communication; written and verbal, as well as follow up skills Python or C++ scripting experience

Experience supporting HP branded devices (HP Zbook workstations or HP Desktops)