Senior Systems Engineer; L5

Senior Systems Engineer

Location: Fort Collins, CO

Open Approach is a values-driven, client-focused IT services company. We deliver managed technology and client support to organizations across New England and beyond, focusing on long-term partnerships built on trust, transparency, and shared success.

• Collaborate with coworkers, vendors, and clients via phone and email to design and implement a wide variety of technical engineering projects.
• Architect, build, and administer mission-critical server infrastructure, firewalls, physical and wireless networks.
• Perform cloud migrations (Exchange, SharePoint, Entra /Intune, Azure).
• General complex administration of the Microsoft 365 ecosystem.
• Take ownership of an issue, project, or architecture/design, seeing it through from beginning to end.
• Be flexible with on-duty hours as some project activities may occur during evenings and/or weekends.
• Build upon and write new internal and client-facing documentation.
• Participate in an on-call rotation.

• This role requires working from the office a minimum of three (3) days per week.
• Excellent written and verbal communication skills; prior customer service experience is a plus.
• Enterprise-level skills and awareness to understand and appreciate change control, proper documentation, and communication.
• Well-versed with Windows Server, multi-site Active Directory environments, Advanced Group Policy Management, NPS and RADIUS authentication.
• Deep virtualization experience (primarily Hyper-V, VMware, and related clustering technologies, including SAN management).
• Knowledge of VDI and/or session-based desktop design and implementation (Citrix, Microsoft RDS).
• Solid knowledge of LAN and WAN infrastructure (IPsec VPN tunnels, VLANs, routing, DHCP/DNS, SD-WAN).
• Security design and best practices for systems and networks, including Multifactor Authentication implementation.
• Coding or scripting experience is helpful (Power Shell, VBScript, or Python).
• Cloud infrastructure design, architecture, and administration (Microsoft Azure and AWS).
• At least 4 years of experience in an engineering role in an MSP environment is required; compensation is commensurate with experience.

• Health, dental, and vision coverage with employer contributions.
• Company-sponsored Life, STD/LTD Disability, and Workers’ Compensation.
• 401(k) with 4% match starting day one.
• Generous PTO (starting at 16 days, plus paid holidays).
• Fully paid parental leave.
• Smartphone stipend for on-call rotation.
• Weekly company lunches, coffee, snacks, and a pet-friendly office.

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