Geek Street Technical Support
Job in
Fort Collins, Larimer County, Colorado, 80523, USA
Listed on 2026-09-02
Listing for:
LanceSoft
Full Time
position Listed on 2026-09-02
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Technical Support Role
Our team is looking for a professional with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting. This is an on-site position, as this is a hands-on technical support role.
What You’ll Be Doing:
- Providing first level triage and technical support to employees through tickets and in-person at the Geek Street support desk
- Analyzing technician (peer) workflows to identify areas of improvement and optimization
- Identifying technician workflows which do not have supporting process documentation
- Assisting the IT team with system provisioning and device refresh/replacements
- Documentation writing
- Physical and Virtual asset stockroom maintenance
- Supporting IT project goals
- Helping to set up devices or mobile accessories
- Communicating status updates with internal clients
- Ensuring that requests are being prioritized and closed in a timely manner
- Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support
- Learning and adhering to company policies and procedures regarding IT security and data privacy
- Engage in knowledge-sharing sessions and training to enhance technical skills
Preferred Qualifications:
- Basic understanding of Windows troubleshooting
- Android/iOS familiarity
- Customer-oriented mindset
- Ability to take clear notes to capture problems correctly
- A general understanding of MacOS would be helpful but is not required
- Power Shell or command line (CLI) familiarity
- CompTIA A+ certification
- Familiarity with networking concepts (DNS, LAN, WAN)
- Someone who can comfortably navigate a PC to perform basic troubleshooting
- People who can patiently take the time to understand an issue in order to properly document it
- Candidates who have an interest in technology and who work well in a customer-facing role
- Good communication skills, both verbal and written, for assisting users and documenting issues
- Ability to work in a team and learn from others
- Patience and a customer-focused attitude to help non-technical users
- Degrees related to technology such as Management Information Systems, Business Technology Management, or Information Technology, ideal but not required
- Looking for 6+ years of experience
Who We’re Looking For:
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