Technical Account Manager - GIS Services

Technical Account Manager – Geospatial (GIS) Utilities Professional Services

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Schneider Electric Geospatial (GIS) Utilities Professional Services has an outstanding opportunity for a motivated individual to assume the role of Technical Account Manager (TAM) in the US office (Fort Collins, CO) or remote from home.

As a key member of the Enterprise GIS Professional Services group within the Geospatial (GIS) - Utilities vertical, the Technical Account Manager will own the success of some of our most strategic clients.

As our clients’ trusted advisor, you will help them develop upgrade strategies, ensure resolution of their technical support cases, stay engaged with (and oversee) their ongoing projects, become familiar with their personnel/ organization /environment /workflow/ processes / configuration, attend conference calls, conduct workshops, coordinate DBA activities, facilitate developer activities/support, produce and send reports, conduct onsite visits, and ensure that the client is successful and a reference account with a high NPS (Net Promoter Score).

The TAM is responsible for managing, coordinating and ensuring the high quality and timely delivery of support services for Custom and Extended Support & Maintenance (ESM) clients. The TAM will work directly with ESM clients’ named contacts to facilitate services and case management needs.