Per Diem Lahu Interpreter

Kaweah Health is a publicly owned, community healthcare organization that provides comprehensive health services to the greater Visalia area in central California. With more than 5,000 employees, Kaweah Health offers state‑of‑the‑art medicine and high‑quality preventive services across its eight campuses, including an acute‑care hospital, specialized health centers, and clinics.

Variable – 8‑hour or less shifts (United States of America).

Eligible / Not Eligible.

Preferred:
High School diploma or equivalent.

Required:

Successful completion of the Language Resource Assistant (LRA) testing at a clinical level, administered during the interview.

• One year of interpretation experience or enrollment in an interpreter training program.

• One year of healthcare experience with a major emphasis on customer service, performance improvement, training, or educating others.

• Bilingual in Spanish.
• Computer skills.
• Customer service and crisis training strongly recommended.
• Excellent communication, tact, stress‑management skills, and the ability to relate well with diverse personalities and cultures.

• Provide system‑wide foreign‑language interpreting (verbal) for patients/families with limited English proficiency and Kaweah Health providers and staff.
• Adhere to interpreter standards of practice and code of ethics.
• Document required information and data accurately and promptly.
• Support the Interpreter Services program by working constructively in a team, participating in program functions, and performing other programmatic tasks as requested by the program manager.
• Maintain confidentiality of patient information and comply with Kaweah Health policies.
• Recognize and respond quickly to emergency situations.
• Greet the public and provide information as requested; give clear instructions and demonstrate knowledge of all services and location.
• Use computer systems effectively.
• Coordinate customer service initiatives to ensure satisfaction through prospective, concurrent, and retrospective methods.
• Facilitate resolution of patient and customer complaints in accordance with Kaweah Health policy.

• Interpret over the phone as needed.
• Translate documents from English to Lahu.
• Track and maintain language statistics and develop interpretation devices usage reports.
• Enter Language Resource Assistant interpretation logs into the department database.
• Maintain the Language Resource Assistant intranet site.
• Occasionally enter interpretation requests to create the daily schedule.
• Track departmental invoices and create reports.

$21.61 – $32.42 per hour.