Training Specialist

CORE Electric Cooperative, 5496 N US Highway 85, Sedalia, Colorado, United States of America

Posted Thursday, July 30, 2026 at 6:00 AM | Expires Friday, August 14, 2026 at 5:59 AM

About CORE

CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities. With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.

Job Summary

The Training Specialist in the Member Services department plays a crucial role in enhancing the skills and knowledge of the team. This position is responsible for designing, implementing, and evaluating comprehensive training programs tailored to meet the needs of employees. The specialist ensures that staff members are well-equipped to deliver exceptional service to thecooperative's members. In addition to training responsibilities, this role involves software testing for new systems within the department.

The specialist collaborates with the IT team to conduct thorough testing,identify potential issues, and provide feedback for system improvements.

Essential Duties and Responsibilities

• Develop and deliver training programs for new and existing staff members.
• Responsible for assigning and tracking completion of training programs for individuals and employee groups.
• Evaluate the effectiveness of training programs and make necessary adjustments.
• Provide ongoing support and coaching to employees to ensure continuous improvement.
• Conduct needs assessments toidentifyskill gaps and training needs.
• Collaborate with department managers to align training programs with organizational goals.
• Maintain training records and track employee progress.
• Assistin the development and updating of training materials and resources.
• Perform software testing and provide feedback to the IT team on new systems.
• Identify and troubleshoot issues during software testing and ensure resolution.
• Stay updated with industry trends and best practices in training and development.
• May berequiredto answer member contacts as needed
• Other duties as assigned

Minimum Qualifications of Position

• High school diploma or equivalent certificate required
• Proficiency in contact center customer service, typicallyattainedthrough one or more years of experience, or equivalent experience/education required.
• Prior Experience in training and facilitation.
• Proficiency with position-specific software and applications is preferable.
• Competency with Microsoft Office: [Excel, Word, Outlook, PowerPoint.]
• Competency with general office equipment.

Knowledge and Skills

• Integrity:exhibitinga high degree of integrity and honesty.
• Diplomacy:using appropriate diplomacy and tact with employees, members,member sand other contacts.
• Communication: ability to effectively read, write and speak the English language to communicate in a clear,straightforward, and professional manner.
• Critical Thinking: usinglogic and reasoning toidentifythe strengths and weaknesses of alternative solutions,conclusions,or approaches to problems.
• Active Listening: givingfull attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Active Learning: understanding the implications ofnew information for both current and future problem-solving and decision-making.
• Problem Solving: identifying problems and reviewing related information to develop and evaluate options and implement solutions.
• Coordination: adjustingactions in relation to others' actions.
• Instructing: teachingothers how to do something.
• Service Orientation: activelylooking for ways to help people.
• Monitoring: monitoring/assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action.
• Judgment and Decision Making: consideringthe relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management: managing one’s own time.
• Troubleshooting: determiningcauses ofoperatingerrors and deciding what to do about it.
• Social…