Operations Coordinator

Position Title:
Branch Operations Coordinator

FLSA Status: Nonexempt / Hourly

Location: Fort Collins, CO

Reports To: Divisional Operations Manager

The Branch Operations Coordinator is responsible for supporting the safe, accurate, and efficient flow of daily branch operations at the Fort Collins location. This hands-on, nonexempt role coordinates operational processes related to customer service, shipping and receiving, inventory control, order fulfillment, facility presentation, and branch workflow.

This position partners with the Divisional Operations Manager to help ensure work is completed accurately, safely, and in accordance with company procedures. The Branch Operations Coordinator may help prioritize daily work, communicate operational needs, identify process issues, and elevate concerns to management. This role does not supervise employees and does not have authority to hire, terminate, discipline, evaluate performance, approve timecards, or make employment decisions.

This is a nonexempt hourly position and is eligible for overtime in accordance with applicable federal and Colorado wage and hour laws.

Founded in 1893, Rio Grande Co. has proudly served the Denver and Rocky Mountain region for over 132 years. What began as a fuel and feed business has grown into a trusted distributor, fabricator, and building materials resource supporting construction projects across Colorado.

As a multi-generational, family-led company, members of the Peterson family - Erik, Elmer, Donald, and Bruce - have guided our growth and long-standing contribution to Colorado’s construction industry.

At Rio Grande Co., we build more than structures - we build teams, careers, and futures. What sets us apart:

• A family-founded culture that prioritizes people and relationships
• A workplace grounded in safety, respect, and accountability
• Transparent leadership and clear expectations
• Investment in employee development and training
• A commitment to doing the right thing for our employees, customers, and communities

• Provide professional, responsive customer service to current and prospective customers.
• Support timely and accurate communication regarding orders, deliveries, product availability, and service needs.
• Help resolve routine customer questions or concerns and elevate complex matters when appropriate.
• Maintain positive, professional relationships with customers, vendors, drivers, employees, and other business contacts.
• Support a clean, organized, and professional branch environment.

• Coordinate daily shipping and receiving processes to support accurate, efficient, and timely order fulfillment.
• Pick, stage, inspect, receive, load, unload, and document materials in accordance with company procedures.
• Ensure inbound shipments are checked for accuracy and entered in the company systems as required.
• Help ensure outbound orders are properly prepared, staged, and loaded for customer pickup or delivery.
• Coordinate with transportation, logistics, warehouse, yard, and other departments as needed.
• Safely load and unload trucks manually, by forklift, or with other material‑handling equipment.

• Coordinate daily branch workflow, operational priorities, and order fulfillment needs in partnership with the Divisional Operations Manager.
• Monitor branch processes and communicate issues related to customer service, shipping, receiving, inventory, facility needs, equipment, or safety.
• Help ensure orders are picked, staged, loaded, received, and documented accurately and efficiently.
• Identify routine operational issues and elevate employee relations, performance, scheduling, safety, or policy concerns to the Divisional Operations Manager or Human Resources.
• Support facility and equipment maintenance by identifying maintenance needs and reporting safety or operational concerns.
• Reinforce company safety procedures, OSHA requirements, and safe equipment operating practices.
• Communicate professionally with customers, vendors, drivers, employees, and management regarding branch operational needs.
• Represent the company professionally within the…