Operations Manager

The Operations Manager is responsible for overseeing, optimizing, and improving day-today operational processes to ensure that the organization functions efficiently, safely, and profitably. This role involves supervising staff, managing budgets and resources, ensuring compliance with policies and regulations, and working cross-functionally to achieve operational objectives.

• Design, implement, and continuously improve operational processes, procedures, and policies to increase efficiency, quality, and throughput.
• Identify bottlenecks and inefficiencies; recommend and execute corrective actions.
• Develop performance metrics (KPIs), monitor them, prepare reports, and implement improvements based on data.

• Oversee allocation of resources (personnel, equipment, supplies) to meet production/service goals.
• Manage inventory, supply chain, or vendor relationships as relevant.
• Ensure that facilities, equipment, and tools are maintained, safe, and fit for purpose.

• Hire, train, supervise, and evaluate operations staff.
• Foster a safe, productive, and inclusive work environment; address performance issues; develop talent.
• Maintain own professional development through training, certifications, and continued education.
• Provide ongoing training, mentoring, and coaching to operations staff.

• Prepare and manage operating budgets. Monitor variances, control costs, and identify opportunities for improved financial performance.
• Participate in planning and forecasting; track costs, productivity, and profitability.

• Ensure operations comply with all relevant regulations, laws, and internal policies (e.g.
• Oversee quality control and continuous improvement programs.
• Implement and enforce safety protocols; respond to incidents and audits.

• Work with other departments (e.g. HR, Finance, Customer Service, IT) to ensure alignment of goals, processes, and priorities.
• Serve as communication link between senior management and front-line operations staff.
• Report on operations performance; escalate issues; participate in strategic planning.

• Contribute to long-term operational strategy, including process automation, technology adoption, and expansion.
• Evaluate industry trends; recommend improvements; drive innovation.

• Perform additional responsibilities and tasks as directed by leadership to support organizational needs.

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or related field (Master’s preferred).
• Several years (5+) of supervisory or management experience in operations, logistics, manufacturing, service delivery, or similar.
• Proven experience with process improvement methodologies (e.g., Lean, Six Sigma, Kaizen).
• Strong analytical, problem-solving, and decision-making skills.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency with operations software / ERP systems; ability to interpret data and financial reports.
• Commitment to own professional development through continued training and education.
• Demonstrated ability to train, mentor, and coach employees at various levels.

• Must be able to remain stationary (sitting or standing) for significant periods.
• Frequently required to move about the workplace to monitor operations, inspect facilities, or meet with staff.
• Occasionally required to walk or climb stairs, bend, stoop, or crouch to inspect equipment or spaces.
• Must be able to lift, carry, push, or pull light to moderate loads (up to 25-50 lbs).
• Must be able to perceive and interpret visual information, hear alarms or verbal instructions, and communicate clearly.
• Working environment may include exposure to noise, dust, temperature extremes, or chemicals depending on industry.
• May be required to travel between facilities or to vendors, sometimes with short notice.
• Some evening or weekend work or emergency call-in may be necessary.

• Valid driver’s license if travel between sites is required.
• Ability to work under pressure, adapt to changing priorities, and manage multiple tasks concurrently.
• Willingness to stay current on regulatory, safety, and industry best practices.