Director of Operations

Northern Colorado Anesthesia Professionals PLLC (NCAP) is a longstanding and well-regarded anesthesia practice. We provide anesthesia for UC Health’s Northern Colorado facilities, Intermountain Health System at the Good Samaritan Medical Center in Lafayette, and Ivinson Memorial Hospital in Laramie, WY.

Under the direction of the Senior Executive Group (CEO, Chief Medical Officer, Chief Operating Officer, and Board Chair), the Director of Operations provides strategic and day-to-day operational leadership to ensure that company and customer needs are met in four key areas: provider scheduling and staffing forecasting; provider re-credentialing; customer service; and patient satisfaction. The Director sets operational strategy and direction, drives the adoption of AI-enabled tools and data-driven decision-making, leads change management for new processes and technology, and continually evolves NCAP's operations to keep pace with the healthcare and anesthesia industry.

This is an on-site role based in NCAP's administrative office.

• Provide strategic leadership for NCAP's operations function, setting direction for scheduling, staffing, and provider-support strategy in alignment with company goals, and translating that strategy into actionable departmental priorities.
• Proactively evolve NCAP's operational practices, tools, and technology, including AI-enabled forecasting and optimization capabilities, to keep pace with changes in the healthcare and anesthesia industry and to position NCAP as an efficient, high-performing practice.
• Lead change management for new scheduling systems, tools, and process improvements, including stakeholder communication, training, and adoption support, to ensure smooth transitions and sustained utilization.
• Respond promptly and effectively to emerging operational needs, competing priorities, and urgent facility or provider issues, adjusting plans and resources as circumstances change.
• Identify and implement opportunities to create efficiencies, reduce costs, and streamline workflows across scheduling, staffing, and operational processes.

• Facilitate orientation and onboarding for newly hired providers to ensure understanding of scheduling processes, operations policies and procedures (including call-out procedures), and best practices that support provider success and job satisfaction. Maintain onboarding materials, coordinate initial scheduling-system access and training, confirm completion of required onboarding steps, and serve as the primary operations contact for provider scheduling questions during onboarding.
• Lead department staff in developing, maintaining, and monitoring provider schedules to ensure CRNA hourly work expectations are met, facility coverage requirements are satisfied, schedule changes are addressed promptly, and provider staffing is distributed equitably across assigned sites and service needs.
• Continually evaluate scheduling processes, procedures, and programs; identify opportunities to improve clinical staffing efficiency, provider experience, patient safety, customer facility satisfaction, and company profitability; and recommend or implement approved changes in collaboration with NCAP leadership and affected stakeholders.
• Pilot AI-driven forecasting and optimization tools that directly or indirectly integrate with Qgenda, NCAP’s scheduling software tool, to support staffing demand prediction, cost modeling, schedule optimization, and leadership reporting. Evaluate tool performance, identify workflow impacts, and recommend whether to adopt, modify, or discontinue pilot solutions.
• Directly or through departmental staff, collect and organize scheduling, staffing, provider utilization, and facility coverage data; prepare monthly operating reports; and compile monthly and annual statistics for NCAP leadership, company reporting, and customer facility reporting purposes.
• Develop and manage operational Key Performance Indicators (KPIs) for scheduling efficiency, provider utilization, staffing costs, and facility coverage; create and maintain operational dashboards that make these metrics visible and actionable for NCAP leadership; and use these tools to drive data-informed decisions and continuous improvement
• Create an environment that promotes teamwork and cooperation resulting in high performance and positive morale.
• Serve as the departmental liaison between NCAP facility leads and customer facility perioperative and scheduling leadership. Attend or delegate attendance at ad hoc and regularly scheduled client stewardship meetings; prepare relevant scheduling, staffing, and patient satisfaction updates; document follow-up items; and coordinate resolution of operational issues with NCAP operations staff.
• Supervise and manage the day-to-day activities of the operations team, including interviewing, hiring, onboarding, training, planning and assigning work, monitoring workload and schedule coverage,…