Client Care Supervisor

## Client Care Supervisor Apply:
Fort Collins, CO:
Full time:
Posted 2 Days Ago:
R#

Job Description ##

Position Summary:

The Client Care Supervisor exists to ensure the consistent delivery of exceptional client service and efficient day-to-day operations by providing frontline supervision, and support to the Client Care team. This position oversees daily staffing, workflow coordination, employee performance, training, and operational problem-solving while fostering a culture of accountability, collaboration, and service excellence. The Client Care Supervisor serves as the primary leader for assigned staff, partnering with clinicians and hospital leadership to maintain seamless patient flow, resolve client and operational concerns, ensure compliance with hospital policies and procedures, and support continuous improvement initiatives that enhance the client and employee experience.

** Full Consideration Date:
Monday, 10/5/2026, 11:59pm (MT). Open until filled.*
* ** Signing Bonus:*
* *** Sign-on bonus and/or relocation may be considered for eligible candidates.***  ## Description of the Work Department:

At the CSU Veterinary Health System, animals and the people who care for them are at the heart of everything we do. Every decision we make reflects our commitment to those who trust us with their animals’ health. That focus inspires us to deliver expert veterinary services, support veterinary education and training, and advance groundbreaking research. We show up every day with passion, eagerness to collaborate, and a drive to redefine what’s possible.

Our deep partnership with the College of Veterinary Medicine and Biomedical Sciences amplifies our impact, enabling us to boldly innovate and share knowledge widely.  In addition to the salary, this position is eligible for differential pay.

Salary Differentials:
We offer hourly differentials for certain days/times as an incentive to team members should your shift fall during these days/times. These differentials apply when half or more of the scheduled hours fall between that shift.* + 20 % of your hourly rate for hours worked 4 pm on Friday – 6 am on Monday* + 14 % of your hourly rate for hours worked 11 pm – 6 am Monday-Thursday* + 7.5 % of your hourly rate for hours worked 4 pm-11 pm Monday-Thursday  ## Essential

Job Duties:

* ** Lead
* * the day-to-day operations of the Client Care team by coordinating workflows, staffing coverage, and service delivery to ensure efficient hospital operations and an exceptional client experience.
* ** Supervise
* * assigned Client Care employees by recruiting, onboarding, training, coaching, evaluating performance, recognizing achievements, addressing performance concerns, and implementing corrective actions in accordance with University and hospital policies.
* ** Coordinate
* * staffing, schedules, leave requests, workload distribution, and operational priorities while proactively resolving workflow issues, scheduling conflicts, client concerns, and service disruptions.
* ** Partner
* * with clinicians, hospital leadership, students, and support departments to facilitate communication, coordinate patient flow, and implement operational improvements that enhance efficiency and client care.
* ** Ensure
* * compliance with hospital policies, standard operating procedures, regulatory requirements, and quality standards by monitoring client care processes, documentation, financial activities, and staff performance.
* ** Develop
* * team members through onboarding, competency training, coaching, performance feedback, and continuing education while promoting a culture of service excellence, accountability, and collaboration.
* ** Serve
* * as the primary point of escalation for client, employee, and operational concerns,…