Resident Services Manager

Summary/Objective

The primary purpose of this position is to coordinate the day-to-day needs of residents, with the oversight of the Facility Administrator, in accordance with current federal, state and local regulations, and to assure the highest degree of personal care and quality of life will be received by all residents. The Resident Services Coordinator will exercise independent judgment with regard to resident care and staff management.

• Ensuring quality of care and safety of residents is top priority at all times.
• Manage team to carry out quality resident care at the facility. Provide fair, consistent supervision by setting clear expectations, monitoring performance, coaching staff, and addressing concerns or conflicts promptly.
• Enforce company policies through timely corrective action and progressive discipline, ensuring all actions are documented per company standards.
• Orients and supervises training of new QMAPs and/or PCP.
• Aware of resident medical appointments and transportation needs.
• May be called upon to assume the Administrator role on a temporary basis if needed.
• Participate in quality management program of the facility.
• Report any building or resident problems to the Administrator as soon as possible.
• Assist in marketing facility as directed by Administrator.
• Ensure that sufficient staff members are available for each shift. Arrange substitute staff as needed. May be required to cover shifts.
• Develop and deliver work assignments to care team and follow up on outcomes prior to the end of each shift.
• Ensure residents' rights are upheld and respected.
• Observe staff performance in the areas of infection control and safety; provide coaching and counseling if needed.
• Supervise and evaluate resident care, ensuring all care staff follow direct care procedures, care plans, licensed provider’s orders and best practices.
• Evaluate room cleanliness, resident condition and safety, and implement appropriate interventions.
• Communicate with physicians, diagnostic services, hospitals and families as needed.
• Monitor and reorder medications as necessary to fulfill licensed provider’s orders.
• Complete incident reports in Alis.
• Administer and document medications accurately and in a timely manner, including taking necessary vital signs prior to dispensing medications when ordered by licensed provider or otherwise appropriate.
• Review medication administration records for accuracy. Conduct intermittent assessments of all medication administration tasks and administer staff assessments.
• Complete resident evaluations on admission and then annually thereafter; also, when a resident experiences a change in condition.
• Maintain a safe and sanitary environment, including following safety and fire procedures, infection control and universal precaution policies and procedures.
• Attend/Facilitate departmental and staff meetings.
• Supervise QMAP staff members to ensure medication administration policies are followed. Monitor safe handling and use of equipment and report needs for replacement equipment to Administrator.
• Stock and clean medication storage containers and keep medication room clean and orderly.
• Complete other duties as assigned by the Administrator.

• Must be able to lift to 30 lbs. comfortably.
• Comfortable using and climbing on ladders and step stools.
• Certain activities may require repetitive movements including climbing, crawling, crouching, pulling, pushing.
• Works beyond normal working hours, on weekends and holidays. May be called during off hours to respond to emergency or unusual situations.
• May be subject to exposure to infectious waste, diseases, condition including HIV, and Hepatitis B viruses.
• (PEST)

• Independent judgment and decision-making.
• Skilled at exhibiting leadership and getting work done through others.
• Demonstrates the ability to build and foster a strong, inclusive culture that promotes an interconnected approach to collaboration, respect, and shared goals. Consistently encourages open communication, values diversity, and inspires high performance through positive reinforcement and team engagement.
• Committed to creating an inviting environment where employees feel…