Retail Sales Associate

Position Overview

We are currently looking for the right Full-Time Retail Sales Associate to join our Team! We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more. The Full-Time Pawnbroker / Retail Sales Associate position offers an hourly wage, PLUS employees earn commission based on productivity. The successful Pawnbroker / Retail Sales Associate's pay will be based on factors such as location, qualifications, and experience.

$18.00 to $21.00 per hour and an easily achievable commission structure that pays you for every transaction you process. Our associates can earn UP TO 8% on transactions, which could average an additional $2.28 per hour on top of your hourly rate.

• The ability to earn unlimited commission above your hourly base rate.
• Earned Wage Access program available to all employees on the second day of employment (withdraw up to 50% of wages earned up to seven times per payroll cycle).

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Vacation: one week after six months of active, full-time service; additional week after one year; two weeks on each anniversary thereafter; 120 hours after five years (adjusted for state/local requirements).
• Sick/Personal: 8 hours after 6 months, 16 hours each anniversary thereafter (years 2-5), 24 hours after five years (adjusted for state/local requirements).
• Employee discounts on the first day of active employment.
• Tuition Reimbursement up to $2,000 per year for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

• Greets and interacts with all customers to develop rapport and provide appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains display of merchandise.
• Handles sales and loan transactions in accordance with policies and regulatory requirements.
• Handles all cash and negotiable items per established procedures.
• Answers incoming calls per company standards.
• Effectively communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, showing respect and using effective communication tools.
• Partners with all employees to create a positive customer experience.
• Successfully completes assigned training and performs other related duties as needed.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods (standing, stooping, walking, etc.).
• Ability to work with firearms and become firearms certified.
• Must be able to work at exterior locations or retrieve products stored in exterior areas as needed.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team-oriented.
• Ability to multi-task in a fast-paced environment and perform basic math calculations.
• Cash handling experience is preferred.
• Ability to work at multiple locations and on a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2-8% commission based on gross profit of personal performance. Details provided during interview.

Equal Employment Opportunity:
First Cash Holdings, Inc. is an Equal Opportunity Employer. First Cash provides reasonable accommodations for qualified individuals with disabilities and prohibits discrimination based on age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sexual orientation, gender identity, and other protected characteristics.