Sales Support Representative

Territory Representative (Sales Support Specialist)

Location: Fully Remote (Must Reside in Colorado)

Schedule: Monday-Friday, 8:00 AM-5:00 PM

We are seeking a detail-oriented Territory Representative to join our team in a sales support capacity. This role will begin as a support position, partnering closely with experienced Territory Representatives and the sales team to learn the business, processes, and client needs. As you develop within the role, you will take ownership of a designated territory and serve as a key point of contact for customers, sales representatives, and internal stakeholders.

This is an excellent opportunity for someone with strong customer service, account management, and Excel skills who enjoys problem-solving, relationship management, and working in a fast-paced environment.

• Support Territory Representatives with administrative and operational activities while learning the role.
• Manage customer orders from receipt through shipment, ensuring accuracy and timely processing.
• Serve as a liaison between customers, sales representatives, distribution centers, and internal support teams.
• Process orders, returns, modifications, credit memos, and debit memos.
• Maintain territory order books and account data using Microsoft Excel.
• Generate and distribute weekly and monthly order status reports for sales teams.
• Monitor order activity and proactively identify, troubleshoot, and resolve order-related issues.
• Respond to incoming calls and inquiries from customers, procurement teams, and sales representatives.
• Partner with Customer Financial Services to facilitate order releases as needed.
• Coordinate with distribution centers to ensure accurate and timely product shipments.
• Build and maintain strong working relationships with assigned accounts and internal business partners.

• 1-2 years of experience in a customer-facing sales support, customer service, account management, or related role.
• Strong customer service and relationship-building skills.
• Experience managing orders, accounts, or customer requests in a fast-paced environment.
• Advanced Microsoft Excel skills, including pivot tables, VLOOKUPs, and ability to work with and utilize macros.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.

• Bachelor's degree preferred.
• Experience supporting sales teams or managing customer accounts.
• Experience preparing reports and analyzing data using Excel.

This is a Contract to Hire position based out of Broomfield, CO.

The pay range for this position is $19.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.