Mobile Associate, Store-in-Store, Retail Sales

Mobile Associate, Store-in-Store, Retail Sales

Benefits: life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k).

• Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, showcase value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and onboarding. Identify customer needs, use solution‑based selling techniques to demonstrate value of T‑Mobile products and services, recommend wireless solutions, help customers understand how to self‑serve via the T‑Mobile app.
• Complete training on in‑store experience, new skills, products and processes. Review results, promotions, updates on Hub to remain customer ready. Partner with nearby store locations to onboard customers, perform skill practices, share knowledge, support store operations, opening and closing procedures.
• Customer obsessed: passionate, friendly, engaging. Build rapport, trust, and loyalty, exceed customer expectations. Proactively reach out to potential customers to drive sales activity, follow up, capture referrals, manage Be Back processes, perform price overrides for specialty offers.
• Build relationships with nearby leadership and teams to support customer experience from account set up to device support and account servicing.

• High School Diploma or GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred.

• Customer Satisfaction – passionate customer advocate with the desire to be authentic, effective at balancing customer experience and performance goals (Required).
• Team Building – willing to work alongside peers and store leaders, learning and sharing best practices while serving customers and resolving issues (Required).
• Retail Sales – competitive drive and confidence to succeed in a fast‑paced sales environment (Required).

• Minimum 18 years of age
• Legally authorized to work in the United States

No travel required.

No.

No.

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within first 90 days, eligible for hourly training pay. After training, promotion to Mobile Expert with annualized incentive target of $18,000. All employees guaranteed to earn $20/hour inclusive of base and incentives.

Medical, dental, vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off; paid holidays; paid parental and family leave; family building benefits; childcare subsidy; tuition assistance; college coaching; disability and life insurance; mobile service and home internet discounts; pet insurance; commuter and transit programs.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applicant Accommodation@t‑ or calling 1‑844‑873‑9500.

Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.