Leasing Consultant

Location:

Terra Vida – 150 S Roosevelt Rd Business

The Leasing Consultant is the first point of contact for prospective and current residents, building positive relationships and driving sales to meet occupancy goals. The role combines customer service, sales, and leasing administration within our multifamily portfolio.

• Customer Service (30%)
  • Deliver outstanding service to prospects and residents, exceeding expectations.
  • Guide prospects through the leasing experience, answering calls, emails, chats, and texts.
  • Encourage prospects to apply and serve as liaison throughout the application and move‑in process.
  • Work a flexible schedule, including evenings and weekends.
• Sales (40%)
  • Communicate detailed information about communities and apartments, conducting personalized tours that result in new leases.
  • Highlight community quality and lifestyle; employ effective selling techniques to close sales.
  • Maintain current knowledge of listings, amenities, local agencies, rental rates, and competitive promotions.
  • Project a favorable image of the community to achieve occupancy goals and public recognition.
• Leasing Administration (30%)
  • Manage leads in the CRM, qualify prospects, and conduct follow‑ups after tours.
  • Complete move‑in procedures, communicate screening results, and prepare leases.
  • Inspect apartments before move‑in, coordinating with maintenance as needed.
  • Ensure all tasks in the CRM are completed within the appropriate time frame.

• Education
  • High school diploma or GED required.
  • Associate degree in Customer Service/Hospitality preferred.
• Experience
  • 1‑2 years of sales and customer service experience, achieving sales goals in a fast‑paced environment (e.g., property management, hospitality, retail).
  • 1‑2 years of leasing experience in multifamily property management preferred.
• Licenses & Certifications
  • Valid driver's license (if required by the property).
• Requirements & Skills
  • Demonstrated success in goal setting and following a sales process.
  • Knowledge of federal and state apartment housing laws and fair housing compliance.
  • High energy, sales‑driven mindset, and strong customer‑service focus.
  • Excellent interpersonal, written, and verbal communication skills.
  • Proficiency with Microsoft Office; experience with Yardi CRM preferred.
  • Ability to work a flexible schedule, including evenings and weekends.

• Competitive commission program with renewal commission, referral bonus, training coach bonus, renovation bonus, lease‑up bonus, and leasing & occupancy contests.
• Full benefits package, generous paid time off, 401(k) with company match.
• Employee rent discount for on‑site living.
• Growth and advancement opportunities.

Equal Opportunity

Employer:

Brookfield Properties is committed to diversity and equal opportunity. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.