Transportation Support Specialist

Transportation Support Specialist Help People. Support Drivers. Keep Transportation Moving. Join the Team at zTrip

zTrip, North America's largest taxi transportation provider, operates more than 6,000 vehicles across 38 cities, delivering safe, reliable, and convenient transportation services every day. We're looking for a professional, personable, and service-oriented Transportation Support Specialist to join our team in Fort Collins, CO.

In this role, you'll serve as a vital connection between customers, drivers, and operations, helping ensure a seamless transportation experience. If you enjoy assisting others, solving problems, and working in a dynamic environment, this could be the perfect opportunity for you.

Schedule: Friday - Monday Hours: 10:00 AM - 8:00 PM (8-10 hour shifts)

• Provide exceptional assistance to customers and drivers regarding transportation services and trip-related inquiries
• Respond promptly and professionally to questions, concerns, and service requests
• Assist drivers with trip information, operational updates, and support needs
• Communicate schedule adjustments, service updates, and important trip details accurately
• Create positive experiences through friendly, solution-focused customer interactions

• Monitor daily transportation activities and assist in supporting efficient service operations
• Collaborate with dispatch and operations teams to ensure timely and reliable service delivery
• Maintain accurate records of customer interactions, service requests, and trip information
• Facilitate clear communication between passengers, drivers, and internal departments
• Support operational processes that contribute to service quality and customer satisfaction

• Address customer concerns and service issues in a timely and professional manner
• Work collaboratively with internal teams to resolve challenges efficiently
• Remain calm, composed, and solution-oriented during busy periods and unexpected situations
• Help enhance the overall customer and driver experience
• Provide feedback and recommendations to improve service performance and satisfaction

• Previous experience in customer service, transportation, logistics, dispatch, call center operations, or a related field preferred
• Excellent verbal and written communication skills
• Strong organizational, multitasking, and problem-solving abilities
  
  Ability to remain professional and efficient in a fast-paced environment
• Strong attention to detail and customer-focused mindset
• Experience with transportation, dispatch, or routing software is a plus
• Valid driver's license required
• Positive attitude and ability to work effectively within a team

• Competitive hourly pay
• Medical, dental, vision, and life insurance benefits
• Paid Time Off (PTO) and holiday pay
• 401(k) with company match
• Career growth and advancement opportunities
• Supportive and team-focused work environment
• Ongoing training and professional development programs

• Become part of North America's largest taxi transportation network
• Help connect passengers with safe, dependable transportation services
• Work alongside a team dedicated to exceptional customer care
• Gain valuable experience in the transportation and mobility industry
• Make a meaningful impact on customers, drivers, and daily operations
• Build a rewarding career with a growing and innovative organization