Student Services Coordinator

Student Services Coordinator

The Student Services Coordinator serves as a pertinent role as part of the Admissions Office at Iowa Central. As the first point of contact for many prospective students and families, the coordinator is responsible for scheduling all individual and high school group visits for campus. The coordinator is the primary contact for welcoming prospective students, families, and group visits onto campus.

Oversees tour staff and the Student Ambassador program.

Constant (67-100%)

• Coordinate, schedule and effectively execute daily campus visits, high school group visits, tours and meetings with prospective students.
• Send follow-up communication to all campus visits.

• Develop and maintain rapport with coaches, academic areas, and financial aid regarding campus visits.
• Carry out Admissions portion of Campus visit daily.
• Respond to a high volume of phone and email inquiries related to admissions.
• Supervise campus tour staff.
• Oversee and supervise Student Ambassador program including interviewing, hiring, training, supervising and monitoring all Student Ambassadors.

Frequent (34-66%)

• Assist with Admissions-sponsored events such as Triton Visit Days, Orientation Days, and Athletic Recruitment Days.
• Coordinate and assist in facilitating high school group visits.
• Coordinate and facilitate weekend recruitment events.
• Organize, coordinate and monitor show rooms for campus tours.
• Advising through the onboarding process.
• Monitoring and updating Calendly for Campus Visits
• Coordinate documents for Admissions mailings and all packets/folders for all visit days.
• Keep inventory of Admissions supplies, materials, t-shirts, etc.
• Training and evaluating Student Ambassadors each semester.

Occasional (10-33%)

• Assist in coordinating yearly College Fair and high school visits.
• Assist with interviewing and hiring Student Ambassador program each semester.
• Travel to College Fairs if needed.
• Other duties as assigned.

PERFORMANCE EXPECTATIONS:

1. Be able and willing to represent Iowa Central Community College in a positive manner with prospective, former, and current students, clients, suppliers, and the community we serve.

2. Must be enthusiastic and energetic individual with the ability to meet and deal effectively and courteously with College personnel and all members of the community.

3. Possess excellent abilities in organization and coordination to effectively serve in a supervisory capacity.

4. Possess excellent computer skills for Datatel, data entry and Microsoft Office Products.

5. Thorough knowledge of office methods and procedures, telephone techniques, and office equipment.

6. Ability to work efficiently and accurately in an atmosphere of frequent interruptions.

7. Ability to deal positively and effectively with high-pressure deadlines.

8. Ability to work effectively with diverse personalities and populations.

9. Ability to assume responsibility, deal effectively with problems, and exercise good judgement when making decisions.

10. Ability and desire to exercise loyalty and commitment to the department and the College as a whole.

Associate Degree required. Excellent communication and interpersonal skills. Working knowledge of Microsoft Office programs. Must be extremely organized, enjoy working with the public in a professional office environment.

GENERAL PHYSICAL ACTIVITIES WITH OR WITHOUT A REASONABLE ACCOMMODATION:

Position involves constant (67-100%) sitting in office setting, repetitive motion while using computer terminal, and other types of close visual work; frequent (34-66%) talking to or listening to persons over the phone or in person; and occasional (10-33%) stooping, kneeling, reaching, standing, walking and lifting up to 25 pounds.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individual may perform other duties as assigned.