Universal Banker ; Bank Teller

Job Highlights

Title: Universal Banker I (Bank Teller)

Type: Full Time

Experience: Not Indicated

Function: Financial Transaction

Location: Fort Dodge, IA, United States

Company: Availa Bank

Availa Bank offers a wide range of financial services, including personal banking, business solutions, and wealth management. It provides tailored products for both individuals and businesses to manage and grow their finances.

The bank is hiring a Universal Banker I (Bank Teller) who will be responsible for assisting with a customer’s financial transactions in an efficient and friendly manner, providing the highest level of customer service.

In addition, assist with financial counseling, including opening and servicing of consumer accounts.

• High School Diploma or equivalent (required)

• Accounting or banking experience (encouraged)

• Build relationships with customers by identifying needs and offering solutions.
• Frequently communicate with customers and employees in person or by phone and exchange accurate information in these situations.
• Handle financial transactions efficiently and effectively with all customers (including, but not limited to deposits, withdrawals, advances, loan payments, and merchant transactions).
• Maintain a balanced cash drawer.
• Meet or exceed all established branch goals and contribute to branch deposit growth.
• Perform ATM/ITM duties in applicable markets.
• Process check orders; follow check cashing procedures; issue cashier’s checks; process wire transfers, perform online and mobile banking maintenance; process stop payments and debit card disputes.
• Proficient in customer account opening, maintenance, and closing accounts (including checking, savings, CDs, and safe deposit boxes).
• Provide accurate information to customers based on product and service knowledge and understanding of the banking industry.
• Provide exceptional customer service through quality conversations and an efficient and accurate process of customer transactions.
• Sell, open, and maintain banking products and services to new and existing customers. Cross-sell bank products as part of the regular transaction process.

• Ability to apply common sense to carry out instructions, understand procedures, and speak clearly to customers and employees
• Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required
• Exceptional oral, written, and interpersonal communication skills
• Exceptional organizational and time management skills
• Maintain a complete understanding of regulatory and compliance policies and procedures
• Strong math skills; add, subtract, multiply, and divide in all units of measure
• Understands computer and other equipment capabilities and limitations

• Ability to multitask in a fast-paced environment
• Be able to work flexible hours and shifts
• Must have a valid driver’s license and reliable transportation

• 401K and Employee Stock Ownership Plan (ESOP)
• Company Paid Short/Long Term Disability Insurance
• Eligibility for Tuition Assistance and Discounts
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) and Dependent Care
• Life Insurance (Company paid for employee)
• Medical, Dental, and Vision Plans
• Option for Health Savings Account (HSA)

Availa Bank is an Equal Opportunity Employer.