Loan Servicing Manager

Availa Bank is seeking a Loan Servicing Manager to lead daily operations for consumer and commercial loan servicing. This role oversees payment processing, escrow, payoffs, and portfolio monitoring while ensuring regulatory compliance and data accuracy. The manager will guide a small team, refine procedures, and resolve complex customer issues in a community-focused environment. Partnering with lending and credit teams, you'll support risk management, reporting, and audits.

This position offers the opportunity to build customer relationships, mentor staff, and grow your career within a collaborative, locally driven bank.

Responsibilities

• Lead and oversee the loan servicing team to ensure accurate, timely processing of consumer and commercial loans
• Monitor loan portfolios for payment performance, delinquencies, and compliance with banking regulations and internal policies
• Implement and refine servicing procedures to improve efficiency, accuracy, and customer satisfaction
• Resolve complex customer inquiries and issues related to loan payments, escrow, payoffs, and modifications
• Coordinate with lending, credit, and compliance teams to support the full loan lifecycle and risk management
• Prepare and analyze servicing reports, metrics, and audits for management and regulators
• Train, coach, and evaluate staff, fostering a collaborative, customer-first culture
• Ensure all servicing activities align with Availa Bank's community-focused, relationship-driven values

Required Skills

• Loan servicing operations
• Commercial and consumer lending knowledge
• Banking regulations and compliance
• Loan portfolio management
• Escrow administration
• Loan systems and core banking software
• Data analysis and reporting
• Team leadership and staff supervision
• Customer service and issue resolution
• Process improvement
• Risk management
• Audit and quality control
• Microsoft Excel and reporting tools