Loan Officer

Description ROLD

Under general supervision, but following established policies and procedures, provides a variety of service functions to support the financial management and operations of the credit union through providing the highest quality of service to our members, identifying their financial needs and recommending products and services that would meet those needs. Additionally, assist members with their consumer lending needs; analyze loan requests and make credit decisions based on our lending policy.

• While meeting the service standards for the credit union, process loan application, collect and review financial and related data to determine the creditworthiness. Discuss loan alternatives, when applicable. Make decision to approve, disapprove, or forward the loan request to higher levels for decision.
• Explains reasons for denial and explore options for members when loans are denied.
• Provide support to all areas of the credit union regarding lending matters.
• Seek opportunities to cross-sell credit union products and services.
• Keeps informed of current trends in consumer credit.
• Authorize release of collateral on existing loans, changes in loan terms, waivers of Performs other duties as assigned.

Operations:
Assists in the day-to-day operations of the loan area. Duties include but are not limited to:

• Follows and supports all compliance rules, regulations and policies at the state and federal levels, as well as all Credit Union policies and procedures.
• Adheres to safety and security programs designed to minimize loss relating to fraud and robbery. Follows and contributes to effective Credit Union security by ensuring that negotiable, member information and computer systems are secure at all times.

Service:
Accurately and effectively addresses service needs and/or issues. Duties include but are not limited to:

• Appropriately addresses and resolves member requests/issues. Escalates issues outside of authority level.
• Follows established quality control practices to ensure error-free work. Reviews work for accuracy, completeness, and compliance to regulations.
• Educates members on use of Credit Union convenience products including online banking, mobile banking, ATMs, and telephone banking.

• To carry out assigned responsibilities with zero errors.
• To provide friendly, professional and accurate service and support to all members and coworkers.
• To sell assigned volume of insurance products.
• To assist others within the loan department as needed.
• To produce loan documents, reports, and new accounts in a timely fashion, with zero errors.
• To return all calls within 2 hours of receipt.
• To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
• Documentation accuracy.

(1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training.

Two years to five years of similar or related experience is preferred.

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Ten key calculator and computer keyboard skills. Should know how to use PC spreadsheet software. Accurate with numbers and names. Ability to communicate effectively.

Basic computer skills.

Simple math.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.

While performing the duties of this job, the associate is frequently required to stand; walk; sit; use hands and fingers, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl; and talk or hear. The associate must occasionally lift and/or move up to 20 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an associate encounters while performing functions of this job. The noise level in the work environment ranges from…